Nicole R Valerio
Santiago De Los Caballeros
Summary
Bilingual professional with a strong background in customer service, sales, translation, and content creation. Experienced in managing client relationships, creating engaging digital content, and providing high-quality language services. Adaptable, creative, and eager to contribute to a dynamic team in a remote or in-person setting.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Bath & Body Works
- Assists customers with their inquiries, concerns, and complaints related to the company's products and services
- Answering questions, addressing concerns, and resolving issues to ensure customer satisfaction
- Communicating with customers through various channels, including phone, email, and social media
- Additionally, assist customers with placing orders, tracking shipments, and processing returns
Freelance Translator (Spanish & English)
| Self-Employed |
01.2022 - Current
- Provided translation services for foundations and businesses.
- Assisted in live translations during events and meetings.
- Ensured accurate and culturally appropriate communication.
- Translated documents from Spanish to English.
Freelance Model & Content Creator
| Self-Employed |
01.2021 - Current
- Collaborated with brands for photoshoots and marketing campaigns.
- Created engaging social media content to promote fashion, beauty, and lifestyle.
- Managed personal branding and audience engagement across platforms.
Cabin Crew Member
Sky Cana Airline
01.2021 - 01.2023
- Ensure the safety and comfort of passengers during air travel
- Conducted safety briefings and responded to emergencies as needed.
Health Services Scheduler
RadNet Imaging Center/ Contact Center Dominicana
09.2019 - 04.2021
- Responsible for coordinating and scheduling medical appointments for various imaging procedures for RadNet Imaging Center including mammograms, CT scans, ultrasounds, and other diagnostic tests
- Working with patients, physicians, and other healthcare professionals to ensure timely and efficient scheduling of medical procedures
Education
Advanced English -
INTENPRO
08.2018
Bussiness Administration -
Technological university of santiago(UTESA)
08.2019
Skills
- Customer Service & Sales
- Leadership & Teamwork
- Social Media Management (Instagram, TikTok, Facebook)
- Canva & CapCut for Content Creation
- Email & Chat Support (Customer Service)
- Translation & Interpretation (Spanish/English)
- Critical Thinking & Problem Solving
- Ability to Work Under Pressure & Multitask
- Fast Learner & Adaptability
- Communication
- Fast Learner
- Creativity
Languages
Spanish
English
Extra-Curricular Activities
Volleyball Player, 01/01/16
Personal Information
- Date of Birth: 12/15/00
- Nationality: Dominican
Timeline
Freelance Translator (Spanish & English)
| Self-Employed |
01.2022 - Current
Freelance Model & Content Creator
| Self-Employed |
01.2021 - Current
Cabin Crew Member
Sky Cana Airline
01.2021 - 01.2023
Health Services Scheduler
RadNet Imaging Center/ Contact Center Dominicana
09.2019 - 04.2021
Bussiness Administration -
Technological university of santiago(UTESA)
Customer Service Representative
Bath & Body Works
Advanced English -
INTENPRO
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