Nicole Rodriguez
New York
Summary
Organized and dedicated Bilingual Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Spanish Interpreter
Accurate Communications Inc
12.2023 - Current
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients
- Maintained message content, tone, and emotion as closely as possible.
- Served as a trusted resource for colleagues seeking guidance on Spanish language usage or cultural norms when working with diverse populations.
Site Assistant
Mayors Office Of Immigrant Affairs
07.2023 - 12.2023
- Welcome clients into Asylum Application Help Center
- Liaise with providers and MOIA/City staff regarding operational matters and concerns
- Trained new team members on site policies and procedures
- Enhanced communication between team members by maintaining organized records of project documents and updates.
Asylum Seeker Case Assistant
Catholic Charities
09.2022 - 07.2023
- Welcomed and engaged with asylum seekers who recently arrived to New York City
- Assessed needs of each client and recommended appropriate services and resources
- Perform detailed assessment of applicant documents for NYCID applications
- Increased efficiency in case management through diligent attention to detail and thorough recordkeeping
- Communicated pertinent information to clients via phone, email, and mail
Bilingual Administrative Assistant
DocGo
02.2023 - 05.2023
- Assist guests, patients, and clients through intake and discharge processes
- Direct guests, patients, clients, and staff members to correct resources and escort when necessary
- Assist with scheduling travel and relocation arrangements for guests, patients, and clients
- Improved file organization system, making it easier to locate important documents when needed.
Office Assistant
National Latina Institute For Reproductive Justice
05.2022 - 09.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Associate of Science - Forensic Accounting
Hostos Community College
NY06-2026
Highschool Diploma -
Highschool For Law, Advocacy & Community Justice
06.2016
Skills
- Bi-lingual: Spanish
- Consecutive interpretation
- Database entry
- Bookkeeping
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Spanish Interpreter
Accurate Communications Inc
12.2023 - Current
Site Assistant
Mayors Office Of Immigrant Affairs
07.2023 - 12.2023
Bilingual Administrative Assistant
DocGo
02.2023 - 05.2023
Asylum Seeker Case Assistant
Catholic Charities
09.2022 - 07.2023
Office Assistant
National Latina Institute For Reproductive Justice
05.2022 - 09.2022
Highschool Diploma -
Highschool For Law, Advocacy & Community Justice
Associate of Science - Forensic Accounting
Hostos Community College
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