Nicole Rodriguez
Customer Service And Business Development Expert
Warwick,RI Rhode Island
Summary
Perform analytical tasks for the purpose of developing, analyzing and distributing sales and productivity reports. Client Services Manager providing leadership to Business Development and sales executives and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Client Services Manager
CCD
Santo Domingo, Dominican Republic
04.2021 - 12.2021
- Established performance and service goals and held associates accountable for individual performance.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Kept stakeholders up-to-date on details pertaining to client projects.
Business Development Representative
CCD
Santo Domingo, Dominican Republic
06.2019 - 12.2021
- Maintain business relationships with CCD clients
- Conduct research on market insights, business opportunities, industry trends, competing organizations, customer demographics, new technologies and more
- Interpret data from research and make the necessary recommendations
- Track and record metrics, data and statistics on company performance, connections, client retention, customer retention and finances on a regular basis.
- Networked among local business and community organizations to develop leads and generate business.
- Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
Assistant Recruiter
Inspire
Remote
05.2019 - 04.2020
- Presented excellent first impression of company at interview and recruiting events.
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Communicated with applicants across various stages of hiring process.
Reservations Manager
Dominican Treehouse Eco Village
Remote
05.2019 - 04.2020
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Consulted with central reservations to discuss new rate plans and promotions.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Above Wing Customer Service Agent
Delta Air Lines
New York, NY
02.2017 - 07.2018
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Bachelor of Business Administration - BBA - Business Administration and Management, General
Pontificia Universidad Católica Madre y Maestra
01.2017 - 01.2019
DDS - undefined
Pontificia Universidad Católica Madre y Maestra
01.2000 - 01.2008
Skills
Client Relationships
Service initiatives support
Recruiting and Hiring
Project oversight
Timeline
Client Services Manager
CCD
04.2021 - 12.2021
Business Development Representative
CCD
06.2019 - 12.2021
Assistant Recruiter
Inspire
05.2019 - 04.2020
Reservations Manager
Dominican Treehouse Eco Village
05.2019 - 04.2020
Above Wing Customer Service Agent
Delta Air Lines
02.2017 - 07.2018
Bachelor of Business Administration - BBA - Business Administration and Management, General
Pontificia Universidad Católica Madre y Maestra
01.2017 - 01.2019
DDS - undefined
Pontificia Universidad Católica Madre y Maestra
01.2000 - 01.2008