Nicole Kelley

United Airlines

San Francisco

06.1999 - Current

Offered in-flight entertainment to passengers, operating audio, and video equipment to deliver seamless experiences.
Demonstrated safety equipment and procedures to meet FAA guidelines.
Helped passengers feel comfortable by providing requested items and answering questions.
Comforted and provided reassurance to passengers during unforeseen or stressful events.
Enforced FAA and airline rules with passengers in business, economy and first class.
Communicated effectively with pilot staff to ensure passenger needs were met during flight.
Participated in pre-flight briefings to discuss flight details, weather and service plans.
Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Verified levels of food, beverage and flight supplies before boarding new passengers.
Responded promptly to customer inquiries related to airline services, rules, regulations.
Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Kept cabin neat, clean and professional in appearance.
Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Greeted passengers and provided assistance with boarding procedures.