Neydis Leyba
Customer
Villa Mella,Santo Domingo Norte
Summary
Dynamic customer service professional with a proven track record at Hire Horatio, excelling in problem resolution and relationship building. Adept at enhancing customer satisfaction through active listening and effective communication, I thrive in high-pressure environments, consistently delivering exceptional support and fostering loyalty. Skilled in CRM and committed to team collaboration.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Hire Horatio
02.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Assistant
Humana
03.2024 - 12.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Technical Support Representative
Teleperformance
02.2023 - 10.2023
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Intern
Hire Horatio
12.2022 - 02.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Education
Associate of Arts - Fashion Design
Instituto Tecnico Superior Comunitario
San LuisHigh School Diploma - Informatics
Instituto Politecnico Cardenal Sancha
Santo Domingo 08.2023
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Customer relations
Data collection
Problem resolution
Critical thinking
Team collaboration
Paperwork processing
Account updating
Customer relationship management (CRM)
Relationship building
Timeline
Customer Service Representative
Hire Horatio
02.2025 - Current
Assistant
Humana
03.2024 - 12.2024
Technical Support Representative
Teleperformance
02.2023 - 10.2023
Intern
Hire Horatio
12.2022 - 02.2023
Associate of Arts - Fashion Design
Instituto Tecnico Superior Comunitario
High School Diploma - Informatics
Instituto Politecnico Cardenal Sancha