Neydis Leyba
Customer
Villa Mella,Santo Domingo Norte
Summary
Dynamic customer service professional with a proven track record at Hire Horatio, excelling in problem resolution and relationship building. Adept at enhancing customer satisfaction through active listening and effective communication, I thrive in high-pressure environments, consistently delivering exceptional support and fostering loyalty. Skilled in CRM and committed to team collaboration.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Hire Horatio
02.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Assistant
Humana
03.2024 - 12.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Technical Support Representative
Teleperformance
02.2023 - 10.2023
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Intern
Hire Horatio
12.2022 - 02.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Education
Associate of Arts - Fashion Design
Instituto Tecnico Superior Comunitario
San LuisHigh School Diploma - Informatics
Instituto Politecnico Cardenal Sancha
Santo Domingo 08.2023
Skills
Customer service
Timeline
Customer Service Representative
Hire Horatio
02.2025 - Current
Assistant
Humana
03.2024 - 12.2024
Technical Support Representative
Teleperformance
02.2023 - 10.2023
Intern
Hire Horatio
12.2022 - 02.2023
Associate of Arts - Fashion Design
Instituto Tecnico Superior Comunitario
High School Diploma - Informatics
Instituto Politecnico Cardenal Sancha