Neudly Paul
Fort Pierce
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
11
11
years of professional experience
Work History
Spanish Interpreter // Contractor
Transperfect
10.2022 - Current
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Reviewed translated content for cultural sensitivity and use of universal Spanish.
Haitian Creole Interpreter // Contractor
Certified Languages International Inc.
09.2022 - Current
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Skilled at working independently and collaboratively in a team environment.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
- Self-motivated, with a strong sense of personal responsibility.
USCIS Interpreter
Ad Astra, Inc.
08.2022 - 04.2023
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Manager of Operations
Citadel Virtual Solutions
02.2020 - Current
- Develop and implement operational strategies and procedures to optimize efficiency, quality, and customer satisfaction.
- Monitor and evaluate the performance of operational processes, identifying areas for improvement and implementing solutions.
- Recruit, train, and manage a team of interpreters, ensuring their adherence to professional standards and industry best practices.
- Collaborate with interpreters and clients to address any service-related concerns or complaints, ensuring timely resolution and client satisfaction.
- Build and maintain strong relationships with clients, addressing their inquiries, concerns, and requests in a professional and timely manner.
Haitian Creole Interpreter
LanguageLine Solutions
11.2016 - 05.2023
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Streamlined patient and provider interaction by providing channel of effective communication.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
Medical Billing Representative
Statlinx
03.2012 - 08.2016
- Precisely evaluated and verified benefits and eligibility.
- Confidently and adeptly handled claim denials and/or appeals.
- Evaluated patients' financial status and established appropriate payment plans.
- Diligently filed and followed up on third party claims.
- Performed billing and coding procedures for ambulance, emergency room, impatient, and outpatient services.
Education
Associate of Arts - Business Administration
Norwalk Community College
Norwalk, CT06.2013
High School Diploma -
Brien Mcmahon High School
Norwalk, CT06.2009
Skills
- Languages (Haitian Creole, English, French and Spanish)
- Medical terminology
- Industry-specific terminology
- Cultural competency
- Note taking
- Phone skills
- Verbal communication
- Empathy
- Detail-oriented
- Adaptable
- Medical Interpretation
- Localization Research
Languages
English
Proficient
C2
Haitian Creole
Proficient
C2
French
Proficient
C2
Spanish
Proficient
C2
Timeline
Spanish Interpreter // Contractor
Transperfect
10.2022 - Current
Haitian Creole Interpreter // Contractor
Certified Languages International Inc.
09.2022 - Current
USCIS Interpreter
Ad Astra, Inc.
08.2022 - 04.2023
Manager of Operations
Citadel Virtual Solutions
02.2020 - Current
Haitian Creole Interpreter
LanguageLine Solutions
11.2016 - 05.2023
Medical Billing Representative
Statlinx
03.2012 - 08.2016
Associate of Arts - Business Administration
Norwalk Community College
High School Diploma -
Brien Mcmahon High School
Certificates
HIPAA Certificate
Information Security
Cultural Competency
Code of Ethics/Conduct
Health Care Management
ALTA Medical Interpretation
American with Disabilities Act
Medicaid Programs STAR and CHIP
Combating Medicare Parts C & D Fraud, Waste, & Abuse
Medicaid Critical Incidents - Abuse, Neglect, and Exploitation (ANE)
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