Nelson Vallejo Sanchez
Sto. Dgo
Summary
Results-driven professional with a strong track record of delivering excellent performance in assigned roles. Committed to utilizing acquired skills and expertise to contribute effectively and achieve outstanding outcomes. Seeking to enhance capabilities through responsibility and trust. Aiming to gain invaluable experience that will propel personal growth. Thrilled to be a part of an esteemed team, as it brings great pride and satisfaction.
Overview
8
8
years of professional experience
Work History
Tech Support and Customer Experience Agent
Alorica
11.2024 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Interpreter
Language Line
03.2021 - 11.2024
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Debt Collector
ERC DR SRL
06.2021 - 07.2021
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Collections Agent/ Interpreter
KM2-Soluciones
08.2018 - 12.2020
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Interpreter and Customer Service Agent
Km2-Solutions/NS Outsourcing
08.2018 - 12.2020
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Communicated with clients to understand interpreting needs and provide best service possible.
Customer Service and Sales Agent
Prolink Vision
04.2017 - 08.2018
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Education
UASD - System Engineering
Uasd
Santo Domingo English As A Second Language -
Centro de Capacitacion Prof. Juan Bosch
12.2019
Bachelor Of Computer Applications - Computational Science
Centro Educativo Educación Para Todos
Santo Domingo 11.2016
High School Diploma -
Liceo Secundario Gastón Fernández Deligne
07.2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Problem resolution
- Verbal communication
Education
Liceo Secundario Gastón Fernández Deligne
Personal Information
- ID Number: 402-2 782026-9
- Place of Birth: B611ica, Elias Pi,ia, Rep. Dom.
- Date of Birth: 08/16/96
- Nationality: Dominicana
- Marital Status: Casado
Languages
Haitian Creole
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Intermediate (B1)
English
Bilingual or Proficient (C2)
Timeline
Tech Support and Customer Experience Agent
Alorica
11.2024 - Current
Debt Collector
ERC DR SRL
06.2021 - 07.2021
Interpreter
Language Line
03.2021 - 11.2024
Collections Agent/ Interpreter
KM2-Soluciones
08.2018 - 12.2020
Interpreter and Customer Service Agent
Km2-Solutions/NS Outsourcing
08.2018 - 12.2020
Customer Service and Sales Agent
Prolink Vision
04.2017 - 08.2018
UASD - System Engineering
Uasd
English As A Second Language -
Centro de Capacitacion Prof. Juan Bosch
Bachelor Of Computer Applications - Computational Science
Centro Educativo Educación Para Todos
High School Diploma -
Liceo Secundario Gastón Fernández Deligne
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