Nelson Gonzalez

•Responsible to schedule & facilitate orientation with independent contractors supporting OPI services on Akorbi's Adapt Platform

•Responsible for ensuring independent contractors have all necessary material to facilitate interpreter services efficiently via Over the Phone on our Adapt Platform

•Responsible to coordinate and schedule language proficiency test assessment requests with Akorbi clients

-Responsible to provide weekly, monthly reporting corresponding to language assessment requests to ensure we are meeting the requirements and KPIs

-Responsible to answer phone and email inquiries

-Other duties as assigned by manager

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and transfer calls to interpreters.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.