Nayhelline Mena Marte
Customer Services Profesional
Santo Domingo
Summary
Meticulous Scheduling Specialist with 3 years of experience using effective communication and customer services and office software to effectively manage schedules for busy environments. Supportive team member with positive attitude and enduring dedication to customer service. Expert multitasker with flexibility in peak times. Results-oriented Scheduling Specialist adept at working under tight deadlines and demanding objectives. Highly efficient, accurate, and driven. Offering 3 years' experience in customer services and virtual assistance . Experienced Scheduling Specialist bringing expertise in schedule management and appointment setting. Talent for resolving conflicts and building relationships. Skilled and fluent in english and Spanish.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Scheduling Specialist
Contact Center Dominicana
Santo Domingo , Nacional
2024.08 - Current
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Improved scheduling efficiency by streamlining processes and implementing new software tools.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Documented calls and appointments using [Software].
- Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
- Managed approximately 70 incoming calls, emails and faxes per day from customers.
Advisor I - Voice
Concentrix
1 2022 - 1 2023
- Sales representative of telecommunication services, where you successfully made applications and provided pleasant and reliable customer service.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Account maintenance and package offers to customers to improve their experience with the company.
Coordinator
Advensus
Santo Domingo , Nacional
2023.10 - 2024.06
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Completed bi-weekly payroll for 300employees.
Legal Assistant
Pena Rodriguez y Asoc.
Santo Domingo , Nacional
2021.01 - 2022.01
- Agenda and time management, meeting scheduling, and follow-up by email, telephone, letters, and everything associated.
- Handling client interviews in both languages and problem solving.
- Handling paperwork and legal procedures.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Education
High School Diploma -
Universidad Autónoma De Santo Domingo (UASD)
Santo Domingo, Dominican Republic 2017.01 - 2020.06
Skills
Meeting Scheduling
Documentation skills
Customer relations skills
Documentation abilities
Calendar Management
Deadline Adherence
Professional telephone demeanor
Teamwork and Collaboration
Computer Skills
Customer Service
Data Entry
Document Management
Contactprofile
809-445-7600, Nayhellinemena@gmail.com, Santo Domingo, Dominican Republic
Languages
English
Spanish
Certification
Certified scheduling specialist
Timeline
Scheduling Specialist
Contact Center Dominicana
2024.08 - Current
Coordinator
Advensus
2023.10 - 2024.06
Legal Assistant
Pena Rodriguez y Asoc.
2021.01 - 2022.01
High School Diploma -
Universidad Autónoma De Santo Domingo (UASD)
2017.01 - 2020.06
Advisor I - Voice
Concentrix
1 2022 - 1 2023
Certified scheduling specialist
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