Nathanael Jose Nadal
Santo Domingo
Summary
"I have a strong background in customer service, having worked at Footlocker where I honed my communication skills, problem-solving abilities, and client relationship management. Currently, I serve as a Debt Negotiator at National Debt Relief, where I help clients navigate complex financial situations by negotiating settlements and providing tailored debt relief solutions. My experience has equipped me with expertise in customer interaction, negotiation, and financial services."
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Verizon
Santo Domingo
03.2025 - 08.2025
- Assisted customers with billing inquiries and service-related questions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Dish Network
Santo Domingo
11.2024 - 03.2025
- Assisted customers with billing inquiries and service-related questions.
- Resolved customer complaints through effective communication and problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
Debt Negotiator
National Debt Relief
Santo domingo
04.2023 - 11.2024
- Negotiated with creditors to lower debt balances for clients.
- Assisted clients in understanding debt relief options and processes.
- Developed customized payment plans based on client financial situations.
- Facilitated communication between clients and financial institutions.
- Conducted thorough reviews of client financial documents for accuracy.
- Resolved client inquiries regarding debt settlement agreements promptly.
- Collaborated with team members to enhance negotiation strategies and techniques.
- Communicated regularly with creditors via phone calls and emails regarding payment plans or settlement offers.
- Monitored accounts, updated records, and kept detailed notes of conversations and agreements.
- Maintained a high level of professionalism while interacting with both internal staff members as well as external customers.
- Negotiated payment plans with creditors to reduce debt balances and lower interest rates.
- Reviewed court documents related to debt collection lawsuits against consumers.
- Advocated for clients in negotiations with creditors to achieve the best possible outcomes.
- Analyzed credit reports for accuracy, disputed errors, and ensured accurate information was reported.
- Responded promptly to customer inquiries about the status of their accounts or any changes made by creditors.
- Prepared monthly reports summarizing progress made toward resolving debts for management review.
- Calculated clients' available monthly income to meet debt obligations.
- Responded to many telephone calls and emails each day, setting up appointments, answering questions, and collecting information about specific concerns.
Customer Service Representative
Teleperformance - Footlocker
Santo Domingo
10.2020 - 04.2023
- I used to be a customer service representative, I would the help the client with their order, to place new orders, to cancel it, also I was resolution specialist and supervisor for 6 months.
- Provided detailed information about promotions and special offers.
- Maintained accurate records of customer interactions and transactions.
- Supported training initiatives for new staff members on service protocols.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with inquiries regarding products and services.
Education
Master of Laws -
O&M
Santo Domingo 01.2023 - 08.2025
Skills
- Customer service
- Financial analysis
- Debt negotiation
- Relationship building
- Effective communication
- Problem solving
- Team collaboration
- Detail orientation
- Verbal and written communication
- Time management
- Conflict resolution
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Representative
Verizon
03.2025 - 08.2025
Customer Service Representative
Dish Network
11.2024 - 03.2025
Debt Negotiator
National Debt Relief
04.2023 - 11.2024
Master of Laws -
O&M
01.2023 - 08.2025
Customer Service Representative
Teleperformance - Footlocker
10.2020 - 04.2023