NATHALIE DIAZ
VIRTUAL ASSISTANT AND DATA ENTRY SPECIALIST
Santo Domingo Este,32
Summary
With 10 years of experience in Customer Service, I have gained extensive skills in handling various issues, managing inquiries and complaints, and delivering exceptional service. Throughout the career, I have received positive feedback from customers and colleagues, highlighting strong communication skills, proactive approach, and ability to handle difficult situations. As an organized Virtual Assistant, I am dedicated to enhancing accuracy and efficiency through the development of administrative and procedural processes. With superb data entry, time management, and customer service skills, I am a focused and communicative professional who has provided quality administrative support for many years.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Virtual Assistant
Upwork.com
2022.07 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Followed established procedures to enter and process data correctly.
Content moderator
Acquired BPO
2020.01 - 2023.03
- Created a reporting system to track and monitor content moderation activities
- Resolved user disputes related to content moderation in a timely and professional manner
Technical support specialist
Convergys
2016.02 - 2019.11
- Troubleshoot technical issues and provided on-site technical support
- Troubleshoot and resolve complex technical issues
Customer service specialist
Alorica Dominicana
2013.01 - 2015.07
- Resolved customer inquiries and complaints via phone, email, and chat, resulting in a 98% customer satisfaction rate
Receptionist
Claro Dominicana
2010.01 - 2011.11
- Acted as the first point of contact for all visitors and guests
- Assisted with basic administrative tasks such as photocopying, filing, and faxing
Education
Upwork - Customer service
Upwork
2023.01 - 2023.02
Technical High School - Finance and marketing
Technical High School
2004.09 - 2008.09
Dominico Americano - Advanced English
Dominico Americano
2009.05 - 2011.06
Microsoft office - undefined
2015.02 - 2016.06
Skills
Critical thinking and problem solving
Adaptability
Microsoft Office
Customer Service
Ability to Work in a Team
Customer service
Microsoft office
Data entry
Attention to detail
Problem-solving
Multitasking and organization
Data confidentiality
Teamwork and collaboration
Adaptability and flexibility
Timeline
Upwork - Customer service
Upwork
2023.01 - 2023.02
Virtual Assistant
Upwork.com
2022.07 - Current
Content moderator
Acquired BPO
2020.01 - 2023.03
Technical support specialist
Convergys
2016.02 - 2019.11
Microsoft office - undefined
2015.02 - 2016.06
Customer service specialist
Alorica Dominicana
2013.01 - 2015.07
Receptionist
Claro Dominicana
2010.01 - 2011.11
Dominico Americano - Advanced English
Dominico Americano
2009.05 - 2011.06
Technical High School - Finance and marketing
Technical High School
2004.09 - 2008.09