Aloha Tavarez Tejada
DORAL,FL
Summary
A highly talented Interpreter with more than 10 years of experience in language interpretation in a variety of industries from English<>Spanish; providing an essential service and assistance assisting in the communication in between parties; deep background in performing a wide variety of language interpretation activities for the parties; Sound knowledge of the general subject of the speeches that are to be interpreted; General erudition and familiarity with both cultures; Extensive vocabulary in both languages; Profound ability to express thoughts clearly and concisely in both languages; Excellent note-taking technique for consecutive Interpreting.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SPANISH FREELANCE
OVER, THE-PHONE INTERPRETER, PGLS LLC
10.2023 - Current
- Provide clear and exact interpretations of verbal communication between a wide range of people with diverse voices, accents, speaking tempos and personalities
- Provide interpretations of questions, answers, statements, arguments, explanations, and other forms of verbal communication
- Impart thought, purpose, spirit, emotions, and tone of speaker from source language into target language, and vice-versa
- Inform relevant parties of any factor that may hinder your performance
- Comply with applicable ethics and standards.
SPANISH TELEPHONIC INTERPRETER
06.2022 - Current
- SPANISH) TELELANGUAGE/PROPIO
- Remote, Performing duties in a spirit of teamwork and cooperation
- Provide over the phone interpretation services virtually
- Precisely and accurately interpret critical information given by Propio’s clients into pre-determined target language(s)
- Comply with applicable ethics and standards
- Interpret in a timely and accurate manner for the consumer/family members in a wide variety of settings
- Establishe and maintain quality service and positive interaction with all patients, customers, visitors, health care providers, and clinical employees
- Maintain strict patient confidentiality in accordance with HIPAA, FERPA, GLBA and/or regulatory requirements or policies and standards.
BILINGUAL PROFESSIONAL INTERPRETER, GLOBO
11.2019 - 06.2022
- Handling calls on demand and clearly communicating the meaning of conversations between non-English and English speakers
- Break communication barriers between speakers of different languages while providing exceptional service across a wide range of industries including healthcare
- Process information quickly, with great accuracy and sensitivity to cultural differences
- Maintain a professional demeanor and always adhere to industry best practices in every call
- From simple to complex calls, GLOBO interpreters are always at their best and prepared for any situation
- Provide exceptional customer experience, patient privacy & safety.
BILINGUAL PROFESSIONAL INTERPRETER, TELEPERFORMANCE
, Dominican Republic
07.2018 - 11.2019
- Provide interpretation for Limited English Proficient (LEP) patients, their families, providers, and staff
- Facilitate communication to spanish-speaking-only patients so they can access to the full range of health care services
- Provide intercultural mediation to assist providers in delivering culturally sensitive patient care.
INTERPRETER
LANGUAGE LINE SOLUTIONS
, Dominican Republic
02.2011 - 07.2018
- On-site and Remote, Facilitate communication between patients with Limited English Proficiency (LEP), and their physicians, nurses, lab technicians and other health care providers
- Acting as Interpreter between a wide range of people with diverse voices, accents, speaking tempos and personalities
- Providing parties with clear and exact translations of written materials, and interpretations of verbal communication
- Providing interpretations of questions, answers, statements, arguments, explanations and other forms of verbal communication
- Interpreting with no additions or omissions
- Complying with applicable ethics and standards.
CUSTOMER SERVICE AND TECHNICAL SUPPORT REPRESENTATIVE AND SUPERVISING
CONVERGYS, Republic
01.2009 - 02.2011
- Dishnetwork Project (ENGLISH-SPANISH), Handle complaints concerning billing or services rendered, referring complaints of service failures to designated departments to seek resolution
- Achieve proficiency in providing customer support for service complaints within a required time frame
- Answer questions regarding services and products; receive telephone calls from cable customers to discuss billing questions and service concerns
- Handle customer needs and promote services to existing and new customers with tact and courtesy
- Place new installation orders, service orders for disconnects and service changes generated from the customer
- Responsible for researching customer complaints and processing billing adjustments by inputting credits or other adjustments into the computer records for customer accounts
- Handle customer calls and receive orders for installation, turn on, discontinuance, or change in service
- Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
- Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies
- Answering agent questions regarding best practices or difficult calls
- Identifying operational issues and suggesting possible improvements
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
- Preparing reports and analyzing data to assist management as they determine call center goals
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Technical Support Representative/ Floor Walker DATAVIMENCA
Republic
01.2008 - 10.2009
- Provide technical assistance and answers to clients´ questions, assisting merchants by troubleshooting problems with their credit/debit/check terminals.
Customer Service
DOMINICAN FIESTA HOTEL & CASINO
, Dominican Republic
06.2008 - 09.2008
- Provide support and also learning from the operations of different departments of the hotel, such as Reception, Housekeeping, Food and Beverage Service (Restaurants and Bars), Kitchen or Food Production, Security, Human Resources, Sales and Marketing, Purchase Department., to clients calling about Billing Inquiries, Technical difficulties, booking/changing/cancelling a flight; assist in hiring and training employees, monitoring service agents´ progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE/ OPERATIONS INSTRUCTOR, SUPERVISOR SUPPORT, QUALITY ASSURANCE AUDITOR
CLARO INTERNATIONAL TELESERVICES
, Dominican Republic
05.2005 - 06.2008
Education
Management, Highschool
Universidad Catolica Santo Domingo, Colegio Santa Rosa De Lima
01.2008
01.1999
Skills
- Communication
- High Productivity
- Conflict Resolution
- Leadership
- Critical Thinking
- Interpersonal Skills
- Time and Priority
- Specialized in Medical Terminology
- Customer Service and Technical Support
- Proficient computer and Internet Navegation skills
- Microsoft Office: Word, Excel, Powerpoint
- Resourceful and flexible
- Outstanding listening, retention and note-taking skills
- Proficient enunciation and pronunciation skills, and pleasant, professional voice
Certification
Medicare Parts C & D Fraud, Waste and Abuse Training
Effectiff, May 2023
Medical Interpreter Orientation & HIPAA Compliance Training
PROPIO Language Service, September 29th, 2022
Professional Interpreter Certificate
Language Line Solutions, March 2014
Medical Interpreter Certificate
Language Line Solutions, August 2014
Languages
Timeline
SPANISH FREELANCE
OVER, THE-PHONE INTERPRETER, PGLS LLC
10.2023 - Current
SPANISH TELEPHONIC INTERPRETER
06.2022 - Current
BILINGUAL PROFESSIONAL INTERPRETER, GLOBO
11.2019 - 06.2022
BILINGUAL PROFESSIONAL INTERPRETER, TELEPERFORMANCE
07.2018 - 11.2019
INTERPRETER
LANGUAGE LINE SOLUTIONS
02.2011 - 07.2018
CUSTOMER SERVICE AND TECHNICAL SUPPORT REPRESENTATIVE AND SUPERVISING
CONVERGYS, Republic
01.2009 - 02.2011
Customer Service
DOMINICAN FIESTA HOTEL & CASINO
06.2008 - 09.2008
Technical Support Representative/ Floor Walker DATAVIMENCA
Republic
01.2008 - 10.2009
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE/ OPERATIONS INSTRUCTOR, SUPERVISOR SUPPORT, QUALITY ASSURANCE AUDITOR
CLARO INTERNATIONAL TELESERVICES
05.2005 - 06.2008
Management, Highschool
Universidad Catolica Santo Domingo, Colegio Santa Rosa De Lima
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