NATANAEL BERGES
Customer Service Specialist
Santiago de los Caballeros
Summary
Experienced Customer Care Associate with a successful record of assisting customers with diverse needs. Proficient in handling telephone, email, and chat inquiries to ensure prompt and satisfactory resolutions. Recognized for remaining composed and calm in highly stressful situations. Skillfully balances scripted responses with personal expertise to quickly address inquiries and deliver exceptional customer service.
Overview
2025
2025
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Service Representative
JUNK REMOVAL AUTHORITY
06.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Care Associate
ALORICA - SAMSUNG
- Maintained good call control to quickly uncover questions and keep call times low.
Customer Care Associate
NEWTECH - SAMSUNG
- Resolved service failures, coordinated return appointments and executed referrals to specialists.
Tech Support
CONDUENT - XEROX
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
Customer Care Associate
UNO(UnitedNearshoreOperations)- HOTTOPIC & BROTHER
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
Inbound Sales Representative
OPITEL - Bco.Popular
- Contributed to significant increase in monthly sales targets by effectively cross-selling and upselling products.
Outbound Sales Representative
NEWTECH - Bco.León
- Conducted outbound sales calls to generate new business opportunities for the company.
Education
Elementary & High School -
COLEGIO STO. DGO.
English School
APEC
Santo DominGraphic Arts & Telephony
INFOTEP
Graphic Desing
CENTU
Skills
Call center experience
Certification
GOOGLE DATA ANALYST FOUNDATIONS
References
- Ivangelo Beltre, 829-741-3692
- Jefrey Compres, 849-254-2220
- Jeffrey Hippolite (Former Sup), 829-341-5998
Timeline
HUPSPOT SALES SOFTWARE CERTIFIED
06-2023
GOOGLE DATA ANALYST FOUNDATIONS
11-2022
Customer Service Representative
JUNK REMOVAL AUTHORITY
06.2021 - Current
Graphic Arts & Telephony
INFOTEP
Graphic Desing
CENTU
Customer Care Associate
ALORICA - SAMSUNG
Customer Care Associate
NEWTECH - SAMSUNG
Tech Support
CONDUENT - XEROX
Customer Care Associate
UNO(UnitedNearshoreOperations)- HOTTOPIC & BROTHER
Inbound Sales Representative
OPITEL - Bco.Popular
Outbound Sales Representative
NEWTECH - Bco.León
Elementary & High School -
COLEGIO STO. DGO.
English School
APEC
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