Natasha Barrientos
Santiago De Los Caballeros,Dominican Republic
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
Overview
6
6
years of professional experience
Work History
Talent Acquisition Volunteer
IPM (Institute of Project Managment)
Remote
03.2026 - Current
- Conduct interviews to assess volunteers' qualifications and fit for specific roles.
- Develop standardized interview questionnaires to streamline the recruitment process and ensure alignment with organizational values.
- Onboard prospective volunteers by communicating the project's mission, specific roles, and the impact of their contribution.
- Collaborate on the design and implementation of volunteer satisfaction surveys to identify areas for improvement and enhance participant engagement.
Project Coordinator Volunteer
PMI Galicia Chapter
Remote
03.2026 - Current
- Facilitate communication between team members and stakeholders during project execution to ensure alignment.
- Coordinate the planning and execution of the annual congress in collaboration with the marketing team.
- Oversee the creation and delivery of marketing assets, including social media, email campaigns, and landing pages.
- Identify potential risks or delays and implement timely solutions to ensure project success.
Utility Agent
Treasure Craft RD
02.2025 - Current
- Execute operational and support tasks following established procedures and quality standards.
- Assist the supervisor with workload distribution and task assignment among team members.
- Support day-to-day supervision of colleagues, ensuring tasks are completed correctly and on time.
- Coordinate routine workflows to ensure timely and accurate completion of deliverables.
- Maintain organized and up-to-date records across internal systems.
- Support process consistency and operational efficiency.
English and Spanish Interpreter
Konnect CX
01.2024 - 01.2026
- Accurately interpret spoken language in real-time from one language to another.
- Ensure the conveyance of meaning, tone, and nuances of the message accurately.
- Ensure confidentiality regarding any information disclosed during interpretation sessions.
- Collaborate with other professionals, such as medical staff and providers, to ensure effective communication.
Customer Service Representative
Treasure Craft RD
07.2024 - 02.2025
- Managed end-to-end customer cases across phone, chat, and email, ensuring timely resolution.
- Logged, tracked, and followed up on requests and issues to completion, maintaining accurate documentation.
- Prioritized multiple cases simultaneously while meeting quality and response-time targets.
- Collaborated with internal teams to escalate and resolve complex cases.
- Identified recurring issues and supported process improvements to enhance customer experience.
- Collaborated with internal teams to escalate and resolve complex cases.
Preschool Teacher
Los Colorines
08.2022 - 01.2024
- Planned and executed structured programs aligned with timelines, objectives, and developmental milestones.
- Coordinated daily schedules, activities, and resources to ensure smooth classroom operations.
- Monitored progress, documented outcomes, and reported updates to key stakeholders (parents).
- Managed multiple priorities simultaneously while maintaining quality and consistency.
- Collaborated with other educators to align plans, share resources, and meet common goals.
- Ensured compliance with health, safety, and organizational standards.
Administrative Assistant
Grupo Airface
07.2021 - 08.2022
- Supported daily operations through scheduling, record management, and payroll assistance.
- Coordinated calendars, meetings, and priorities between clients, managers, and departments.
- Monitored task progress and followed up with stakeholders to ensure deadlines were met.
- Acted independently and provided operational oversight during management travel.
- Organized evidence, exhibits, and discovery materials for trials and hearings.
- Communicated with clients regarding case updates and information requests.
Delta Customer Service Agent
Servair
03.2020 - 06.2021
- Coordinated with multiple departments to resolve operational and customer-related issues efficiently.
- Tracked service issues, escalations, and resolutions to ensure timely follow-up.
- Supported process compliance by following onboarding, safety, and service procedures.
- Managed high-volume interactions while meeting time, accuracy, and quality targets.
- Contributed to problem-solving efforts by identifying recurring issues and supporting improvement actions.
Education
Certificate - Excel Basic To Advanced
CAES Academy
03-2026
Certificate - Project Management
CAES Academy
03-2026
B.S Bachelor of Science - Psychology
Universidad Tecnologica de Santiago
01-2018
Skills
- Task & workflow coordination
- Project documentation & follow-up
- Time management & prioritization
- Communication
- Problem solving
- Organization & attention to detail
- Microsoft Office (Excel, Word, PowerPoint)
- Spanish (native) English (advanced)
- Conflict resolution
- Team leadership
Timeline
Talent Acquisition Volunteer
IPM (Institute of Project Managment)
03.2026 - Current
Project Coordinator Volunteer
PMI Galicia Chapter
03.2026 - Current
Utility Agent
Treasure Craft RD
02.2025 - Current
Customer Service Representative
Treasure Craft RD
07.2024 - 02.2025
English and Spanish Interpreter
Konnect CX
01.2024 - 01.2026
Preschool Teacher
Los Colorines
08.2022 - 01.2024
Administrative Assistant
Grupo Airface
07.2021 - 08.2022
Delta Customer Service Agent
Servair
03.2020 - 06.2021
Certificate - Excel Basic To Advanced
CAES Academy
Certificate - Project Management
CAES Academy
B.S Bachelor of Science - Psychology
Universidad Tecnologica de Santiago