Summary
Overview
Work History
Education
Skills
Cursos
Timeline
Generic
Naomy E. Guzmán Figueroa

Naomy E. Guzmán Figueroa

La Altagracia,02

Summary

Profesional dedicada y organizada con experiencia en secretariado y enseñanza de inglés para principiantes, comprometida con el desarrollo eficiente de las tareas administrativas y la educación de calidad. Poseo habilidades comunicativas que favorecen un ambiente laboral colaborativo y eficaz.

Personable [Job Title] offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

14
14
years of professional experience
1
1
Language

Work History

Member Service Representative

Iberostar The Club
11.2025 - Current
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.

Recepcionista De Spa

Hotel Serenade
01.2025 - 11.2025
  • Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Escorted clients to spa areas, treatment rooms, and offices.

Asistente administrativo

Spa Metamorphosis
08.2021 - 09.2024
  • 3 años de experiencia

Profesora de inglés primaria

Colegio jardín Infantil Mi Hogar Feliz
07.2019 - 05.2020

Secretaria

Universidad Unad
06.2012 - 04.2013
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Education

Licenciatura - lenguas modernas

Universidad del Caribe (UNICARIBE)
Santo Domingo
01.2026

Skills

  • Informática

Call center experience

Customer service

Complaint handling

Sales strategy

Cursos

  • Inglés (Ingles por inmersión)
  • Secretariado Ejecutivo
  • Informática

Timeline

Member Service Representative

Iberostar The Club
11.2025 - Current

Recepcionista De Spa

Hotel Serenade
01.2025 - 11.2025

Asistente administrativo

Spa Metamorphosis
08.2021 - 09.2024

Profesora de inglés primaria

Colegio jardín Infantil Mi Hogar Feliz
07.2019 - 05.2020

Secretaria

Universidad Unad
06.2012 - 04.2013

Licenciatura - lenguas modernas

Universidad del Caribe (UNICARIBE)
Naomy E. Guzmán Figueroa