Naomy E. Guzmán Figueroa
La Altagracia,02
Summary
Profesional dedicada y organizada con experiencia en secretariado y enseñanza de inglés para principiantes, comprometida con el desarrollo eficiente de las tareas administrativas y la educación de calidad. Poseo habilidades comunicativas que favorecen un ambiente laboral colaborativo y eficaz.
Personable [Job Title] offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
14
14
years of professional experience
1
1
Language
Work History
Member Service Representative
Iberostar The Club
2025.11 - Current
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Recepcionista De Spa
Hotel Serenade
2025.01 - 2025.11
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Escorted clients to spa areas, treatment rooms, and offices.
Asistente administrativo
Spa Metamorphosis
2021.08 - 2024.09
- 3 años de experiencia
Profesora de inglés primaria
Colegio jardín Infantil Mi Hogar Feliz
2019.07 - 2020.05
Secretaria
Universidad Unad
2012.06 - 2013.04
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Education
Licenciatura - lenguas modernas
Universidad del Caribe (UNICARIBE)
Santo Domingo01.2026
Skills
- Informática
Call center experience
Customer service
Complaint handling
Sales strategy
Cursos
- Inglés (Ingles por inmersión)
- Secretariado Ejecutivo
- Informática
Timeline
Member Service Representative
Iberostar The Club
2025.11 - Current
Recepcionista De Spa
Hotel Serenade
2025.01 - 2025.11
Asistente administrativo
Spa Metamorphosis
2021.08 - 2024.09
Profesora de inglés primaria
Colegio jardín Infantil Mi Hogar Feliz
2019.07 - 2020.05
Secretaria
Universidad Unad
2012.06 - 2013.04
Licenciatura - lenguas modernas
Universidad del Caribe (UNICARIBE)