Naomi Wakabayashi
Voice Actor
Summary
Dynamic voice actor with a proven track record at Outlier, enhancing user experiences through engaging vocal performances. Skilled in problem-solving and collaboration, I consistently exceeded client expectations while adapting scripts for authenticity. My adaptability contributed to improved customer satisfaction in previous roles, showcasing my commitment to quality and excellence.
Overview
4
4
years of professional experience
Work History
Voice Actors for AI Training
Outlier
03.2025 - Current
- Collaborated with directors and producers to bring their creative visions to life through versatile vocal techniques.
- Adapted scripts as needed during recording sessions, ensuring that dialogue remained engaging and authentic.
- Enhanced clients'' projects by providing high-quality voice acting for various characters and roles.
- Improved user interfaces and experiences by providing clear, concise voice prompts for virtual assistants and smart devices.
- Delivered exceptional performances, consistently meeting project deadlines and exceeding client expectations.
Online Customer Service Consultant
Aidma Holdings, Inc.
10.2021 - Current
- Reduced response time by developing pre-written responses for frequently asked questions, increasing customer satisfaction levels.
- Conducted regular performance evaluations of online support tools, identifying areas for improvement and implementing necessary upgrades.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts - Mechanical Engineering Technology
Tokyo Nacional College Of Technology
Tokyo JAPAN 04.2001 -
Skills
Teamwork and collaboration
Timeline
Voice Actors for AI Training
Outlier
03.2025 - Current
Online Customer Service Consultant
Aidma Holdings, Inc.
10.2021 - Current
Bachelor of Arts - Mechanical Engineering Technology
Tokyo Nacional College Of Technology
04.2001 -
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<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited