Naomi Acosta
Nuñez
Cabrera, María Trinidad Sánchez,14
Summary
Years of Organized and detail-oriented secretary with over 3 experience in administrative roles, known for strong computer skills and the ability to manage documents, schedules, and office tasks efficiently. Adept at coordinating activities and ensuring everything is in its proper place. Proven track record of providing excellent customer service in both retail and educational settings. Bilingual in English and Spanish, with basic proficiency in French. A quick learner who thrives in fast- paced environments and consistently seeks to improve processes and outcomes. Motivated Secretary with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Waitress
Catalina Lodge (Restaurant/hotel)
10.2023 - 01.2024
- Provided high-quality customer service in a fast-paced environment
- Assisted with food preparation and ensured compliance with food safety standards
- Managed cash register and handled customer payments
- Maintained cleanliness and organization in dining and kitchen areas
- Collaborated with team members to ensure efficient restaurant operations.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Secretary/Substutite teacher
Puentes De Esperanza
02.2022 - Current
- Managed administrative tasks, including scheduling, correspondence, and record keeping
- Coordinated school events and maintained accurate student records
- Assisted in classroom activities and managed student behavior as a substitute teacher.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Counter Help
Traviesos Bakery
1 2020 - 02.2021
- Provided excellent customer service, handling up to 50 transactions daily
- Assisted in inventory management and restocking
- Maintained a clean and organized work area.
- Trained new counter assistants on company policies and procedures, contributing to a well-prepared team environment.
- Conducted regular equipment checks for proper functioning, addressing issues quickly to minimize downtime during peak hours.
- Streamlined order processing for faster turnaround times, resulting in increased daily sales.
- Adapted quickly during peak hours by prioritizing tasks strategically to accommodate high volumes of customers without compromising quality.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders, meeting customer expectations consistently.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Counter Helper
Colonial Bakery
05.2023 - 09.2023
- Participated in promotional events designed to attract new customers and increase brand awareness.
- Supported management''s efforts to reduce waste by closely monitoring product usage patterns and adjusting ordering practices accordingly.
- Contributed to team goals by consistently meeting or exceeding daily sales targets.
- Developed strong rapport with customers through attentive listening and personalized service approaches.
- Assisted in creating employee schedules that maximized staff availability during peak hours, resulting in reduced wait times and improved customer satisfaction.
- Implemented creative merchandising techniques to effectively display products and enhance the visual appeal of the store environment.
- Provided product recommendations based on customer preferences, boosting overall satisfaction.
- Proactively resolved minor complaints from patrons before they escalated into larger issues, preserving positive dining experiences.
- Offered customized suggestions for up-selling opportunities based on customers'' tastes, preferences, or dietary needs, leading to higher average transaction values.
- Addressed customer concerns promptly and professionally, resulting in improved customer relationships.
Education
High School Diploma -
Madre Gladis Cid
Cabrera, Dominican Republic 01.2017 - 05.2021
Assiociate/Bachelor's Degree - Business Administration And Management
Universidad Tecnologica De Santiago
Gaspar Hernandez, Dominican Republica 01.2021 - Current
Skills
Administrative Skills: Document management, schedule coordination, office organization
Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace
Communication: Strong verbal and written communication skills
Languages: Fluent in English and Spanish
Customer Service: Experience in handling customer inquiries and managing transactions
Customer Service
Guest Relations Management
Menu Recommendations
Office Administration
Verbal and written communication
Appointment Scheduling
Schedule Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
References
- Fiona L Austin, Puentes de Esperanza/Founder and Director
- 829-532-4925
Timeline
Waitress
Catalina Lodge (Restaurant/hotel)
10.2023 - 01.2024
Counter Helper
Colonial Bakery
05.2023 - 09.2023
Secretary/Substutite teacher
Puentes De Esperanza
02.2022 - Current
Assiociate/Bachelor's Degree - Business Administration And Management
Universidad Tecnologica De Santiago
01.2021 - Current
High School Diploma -
Madre Gladis Cid
01.2017 - 05.2021
Counter Help
Traviesos Bakery
1 2020 - 02.2021