MYESHA BLAKE
Summary
Skilled Medical Support Assistant with experience in high-volume healthcare settings. Strengths include strong administrative abilities, patient scheduling, and maintaining medical records with utmost confidentiality and precision. Noteworthy impact made by streamlining office operations, enhancing patient care delivery, and fostering relationships with various healthcare professionals.
Overview
13
13
years of professional experience
Work History
Lead Care Manager
American True Care
San Diego
01.2026 - 03.2026
- Coordinate services with providers and support teams.
- Assist clients with healthcare, food, transportation and other community resources.
- Developed and monitored individualized care plans.
- Facilitated communication between patients, families, and healthcare providers.
- Ensure and protect patient information in compliance of HIPPA requirements.
- Monitor and meet established productivity documentation and performance metrics.
Medical Support Assistant
Citadel Federal Solutions
San Diego
08.2024 - 08.2025
- Assisted healthcare team with patient scheduling and appointment management.
- Maintained accurate patient records in electronic health systems.
- Supported patient check-in processes and verified insurance information.
- Collaborated with staff to streamline office procedures and workflows.
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Guest Service Associate
Optimum Health Institute
San Diego
09.2022 - 06.2024
- Greet guests and issue room keys.
- Manage all guests and management requests ensuring the appropriate policies and procedures are taken.
- Assist customers with amenities and services.
- Make reservations, check-in and out procedures.
- Collect payments for services and products, ensuring all cash and credit transactions are accurate.
- Assisted guests with inquiries about programs, services, and facility amenities.
- Resolved guest complaints promptly to ensure satisfaction with services offered.
Gate Attendant
ABM Facility Services
San Diego
12.2021 - 09.2022
- Manned the arrival and departure gates, completed health screening questionnaires and temperature checks upon entry.
- Distributed PPE supplies and provided instruction on proper donning techniques.
- Confirmed the identities of passengers, verified room numbers and job assignments.
- Maintained a clean, orderly, and safe work area.
- Immediately reporting any accidents, incidents or safety concerns to Operations Manager or shift lead always communicating professionally with guests and teammates.
Sortation Associate
Amazon
San Diego
02.2016 - 09.2020
- Sortation of all incoming deliveries scanned all packages and separated according to appropriate postal codes to ensure accurate delivery location.
- Communicated proficiently with customers regarding delivery status.
- Assisted drivers with shipment and delivery information via mobile the app.
Customer Service Rep.
Florists Transworld Delivery
San Diego
10.2017 - 02.2018
- Assisted new and existing customers on account setups and management.
- Canceled and modified customer orders.
- Respond to customer inquiries via telephone, email, and live chat.
- Processed customer credit card payment transactions applied appropriate discounts, refunds and credits as needed.
Call Center Rep.
American Customer Care
San Diego
09.2013 - 02.2016
- Educated health plan members on Medicare services, benefit qualifications and guidelines.
- Assisted new and prospective enrollees with selecting health plan based on specific needs.
- Responded to inquiries pertaining to claims, billing, verification of benefits and prior authorization for treatment and medications.
- Referred unresolved grievances to designated departments, properly logged all customer interactions.
Skills
- Care coordination
- Individualized care planning
- HIPAA compliance
- Electronic health records
- Patient advocacy
- Patient engagement strategies
- Communication skills
- Appointment scheduling
- Community outreach
- Service planning
- Wellness support
- Service coordination
- Referral management
- Patient & family support
- Manage records
Computer Literacy
Proficient knowledge of MS Office 365, PowerPoint, Excel, Outlook.
Timeline
Lead Care Manager
American True Care
01.2026 - 03.2026
Medical Support Assistant
Citadel Federal Solutions
08.2024 - 08.2025
Guest Service Associate
Optimum Health Institute
09.2022 - 06.2024
Gate Attendant
ABM Facility Services
12.2021 - 09.2022
Customer Service Rep.
Florists Transworld Delivery
10.2017 - 02.2018
Sortation Associate
Amazon
02.2016 - 09.2020
Call Center Rep.
American Customer Care
09.2013 - 02.2016