Summary
Overview
Work History
Education
Skills
Affiliations
Notable Accomplishments
Activities Community
References
Timeline
Generic

M. Scott Green

Hot Springs,AR

Summary

Accomplished and successful Operations Management Professional. Forward-thinking and experienced, with over 30 years of on the job operational expertise. Results-driven with a gift for communication and personal relationship development. Broad experience dealing with all levels of organizational management. Capable of a wide range of assertive leadership roles.

Overview

24
24
years of professional experience

Work History

General Manager of Operations

Standard Business Systems Inc.
Little Rock, AR
07.2021 - Current
  • Oversee daily operations of the 3rd largest Toshiba Dealer in the US.
  • This includes 50+ employees and and annual revenue of over $20M.
  • Oversee all departments, ensuring compliance with established protocols.
  • Developed and implemented strategies to improve team performance and productivity.
  • Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
  • Directed the recruitment process for new employees in all departments, including interviewing and selecting candidates.
  • Provided guidance and support to team members on operational issues.
  • Ensured compliance with organizational policies and procedures.
  • Identified training needs for staff members and developed appropriate programs.
  • Fostered a positive work environment by recognizing individual achievements.
  • Organized events for staff engagement activities such as team building exercises.

General Manager

Rockstep Capital
Hot Springs National Park, Arkansas
02.2012 - 07.2021
  • Facilitate management of daily operations
  • Address all aspects of sales, business development, marketing, client relationship management, and strategic planning
  • Perform multiple roles with progressively increasing responsibilities including Operations Manager, Leasing Director, Marketing Director, PR Director, Event Coordinator, Security and Maintenance Coordinator
  • Negotiate contracts and monitor performance of contractors
  • Oversee entire marketing program
  • Develop and implement a comprehensive Strategic Business Plan to address opportunities and needs
  • Maximize the mall’s influence and leadership position in the community and with partners for the company’s benefit.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.

Store Manager

USA Drug
Pine Bluff, AR
10.2001 - 01.2012
  • Facilitated management of flagship store in the USA Drug 170+ store chain store with over 50 employees and $12M in sales, including OTC and Pharmacy
  • Responsible for sales, profits, labor, shrink standards, and daily operations
  • Managed departmental budgets to control P&L bottom line
  • Inventory management; enforced proper merchandising and loss control strategies
  • Performance goals and objectives, profit and loss statements
  • Generated new business, maintained positive relationships with existing clients, and serviced key accounts
  • Executed Corporate programs/Project Management
  • Payroll and employment decisions for salaried and hourly associates
  • Standards of operations, compliance, policies and procedures
  • Tracked, measured, and controlled all levels of service.

Education

Diploma -

White Hall High School
01-1985

General course studies -

Arkansas State University

Skills

  • Operations Management
  • Staff Development
  • Data Management
  • Customer Service Management
  • Administrative Management
  • Performance Improvement
  • Data Analysis
  • Analytical Skills
  • Management Team Building
  • Team Leadership
  • Staff hiring
  • Active Listening

Affiliations

  • Past Member of National Park Rotary
  • Past Executive Board Member of The Salvation Army, Hot Springs, AR
  • Successful graduate of Leadership Pine Bluff
  • Past Board Member, Leadership Pine Bluff Alumni Board
  • Past Board Member, Serenity Park Recovery Center, Little Rock. AR
  • Successful graduate of Leadership Hot Springs

Notable Accomplishments

  • Recipient of numerous industry commendations and awards including recognition as a Pine Bluff Chamber of Commerce "Customer Service Star" for 3 consecutive years
  • Recipient, Cathy Graves Memorial, voted by peers and awarded to the person that most exemplifies the ideals of Leadership Pine Bluff

Activities Community

  • Spearheaded several successful fundraising campaigns for Juvenile Diabetes Research Foundation (JDRF) of Little Rock, Easter Seals, American Cancer Society, and Pine Bluff Boy’s and Girl’s Club
  • Mentors and sponsors people affected by alcohol and drugs

References

References available upon request.

Timeline

General Manager of Operations

Standard Business Systems Inc.
07.2021 - Current

General Manager

Rockstep Capital
02.2012 - 07.2021

Store Manager

USA Drug
10.2001 - 01.2012

Diploma -

White Hall High School

General course studies -

Arkansas State University

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M. Scott Green