Morgan Conners
Customer Success & Operations Manager
Westport,CT
Summary
Skilled in client relationship management and revenue forecasting, demonstrating a unique blend of technical and interpersonal skills. Proven track record in enhancing client satisfaction and boosting sales revenue at Junior Cruz Weddings through strategic account management and effective operation management. Results-oriented Analyst skillful in managing and breaking down large volumes of information.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service & Sales Manager
Junior Cruz Weddings
07.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by 120% by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Promoted to management position within 6 months, leading a team of 2 sales staff and 12 operational staff across 2 countries
Business Analyst
Independent
09.2017 - 07.2022
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for organizations.
Distribution Analyst
AMResorts
08.2016 - 07.2017
- Managed weekly reporting and adjusted forecasts to better align with current conditions.
- Monitored direct distribution of over 52 across 5 countries.
- Conducted regular competitor analyses, identifying areas for potential differentiation and growth opportunities.
- Promoted to distribution team lead within 6 months.
Education
Master of Science - Business Data Analytics
Maryville Universe
St. Louis, Missouri 09.2018 - 05.2019
Bachelor of Science - Hospitality Management
Pennsylvania State University
State College, Pennsylvania 08.2012 - 06.2016
Skills
Sales Reporting
Client Relationship Management
Staff Management
Revenue Forecasting
KPI Tracking
Analytical problem solver
Workflow Optimization
Data Analysis
Project Management
Advanced Excel Abilities
Microsoft Outlook, Word, and Excel
Power BI Expertise
Timeline
Customer Service & Sales Manager
Junior Cruz Weddings
07.2022 - Current
Master of Science - Business Data Analytics
Maryville Universe
09.2018 - 05.2019
Business Analyst
Independent
09.2017 - 07.2022
Distribution Analyst
AMResorts
08.2016 - 07.2017
Bachelor of Science - Hospitality Management
Pennsylvania State University
08.2012 - 06.2016
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