Morelia Fabio
Modern Languages
Punta Cana,La Altagracia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
International Vacation Club (IVC)
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Recorded inspection and test results on data sheets.
- Updated quality control records and reports.
Sales Representative
Royal Holiday Vacation Club
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Customer Service Representative
Telus International
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Manager's Assistant
MEGAPRECIO
02.2021 - 05.2022
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Scheduled meetings and managed calendar.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
Education
Certificate - Marketing
PUCMM Universidad
Santo DomingoLenguas Modernas -
Universidad Autonoma De Santo Domingo
Higuey,La Altagracia.08.2017
Skills
- Problem Resolution
- Product Sales
- Process Optimization
- Client Relations
- Travel Planning
- Shipping Procedures Understanding
- Customer Service
- Training Development Aptitude
- Customer Relationship Management (CRM)
Certification
- Excel Advanced ,Compu Estrella Abreu
Languages
Spanish, Italian, French, English
Native language
Timeline
Customer Service Representative
Telus International
04.2023 - Current
Manager's Assistant
MEGAPRECIO
02.2021 - 05.2022
Quality Control Inspector
International Vacation Club (IVC)
Sales Representative
Royal Holiday Vacation Club
Certificate - Marketing
PUCMM Universidad
Lenguas Modernas -
Universidad Autonoma De Santo Domingo
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