Summary
Overview
Work History
Education
Skills
References
Relevant Skills And Training
Professional Affiliations And Certifications
Timeline
Generic

Monazza Bibi

Glendale Heights,Illinois

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

11
11
years of professional experience

Work History

Patient Access Representative

AdventHealth
Glendale Heights, Illinois
03.2023 - 06.2025
  • Greet patients when they arrive at a hospital, clinic, or other healthcare facility.
  • Collect and verify personal and insurance information.
  • Register patients in the hospital or clinic information system.
  • Obtain necessary signatures on consent forms and other documents
  • Check and verify insurance coverage and benefits.
  • Explain coverage, copays, and patient financial responsibility.
  • Collect copays or deposits.
  • Answer patient questions about their visit, insurance, or billing.
  • Help patients navigate the facility or process.
  • Maintain patient privacy and confidentiality (HIPAA compliance in the U.S.).
  • Ensure patient records are accurate and up to date.
  • Scan or upload documents to electronic medical records (EMR) systems.

Supervisor

Marquardt School District
08.2019 - 08.2020
  • Engaged children in interactive activities and organized arts and crafts, sports, and field trips
  • Monitored and controlled expenses according to budgetary guidelines
  • Worked closely with a diverse team to accomplish and address issues related to product and services
  • Prioritized and organized tasks to efficiently to meet service goals

Sales Associate

J C Penny
01.2017 - 12.2019
  • Received all incoming calls to provide store products and service information
  • Trained all new employees on effective sales tactics, service, and operational strategies, and how to maximize revenue
  • Responsible for preparing all cash deposits up to five thousand dollars with zero discrepancies
  • Coached team members on security risks and loss prevention to aid in mitigating sore theft

Sales Associate

Carson York Town
01.2014 - 06.2015
  • Responsible for preparing all cash deposits up to five thousand dollars with zero discrepancies
  • Received all incoming calls to provide store products and service information
  • Trained all new employees on effective sales tactics, service, and operational strategies, and how to maximize revenue
  • Coached team members on security risks and loss prevention to aid in mitigating sore theft

Education

Certificate of Completion - Medical Coding and Billing

College of Dupage

Skills

  • CPT
  • ICD-10-CM
  • HCPCS
  • Medical Terminology
  • Anatomy
  • Physiology
  • Coding Guidelines
  • HIPAA Policies
  • Modifiers
  • Coding Payment Policies
  • NCD and LCD Edits
  • NCCI Edits
  • Compliance
  • Fraud/Waste/Abuse Resolution
  • Place of Service
  • Medicare Parts A, B, C, D
  • Advance Beneficiary Notice
  • Relative Value Units
  • Conflict Management
  • Customer Service
  • Microsoft Office Suite

References

Dulce Pani: Manager in Advent Health Glen Oak

Heather: supervisor  in Advent Health Glen Oak

Fiza Finu: Employee in Advent Health Glen Oak

Relevant Skills And Training

  • CPT
  • ICD-10-CM
  • HCPCS
  • Medical Terminology
  • Anatomy
  • Physiology
  • Coding Guidelines
  • HIPAA Policies
  • Modifiers
  • Coding Payment Policies
  • NCD and LCD Edits
  • NCCI Edits
  • Compliance
  • Fraud/Waste/Abuse Resolution
  • Place of Service
  • Medicare Parts A, B, C, D
  • Advance Beneficiary Notice
  • Relative Value Units
  • Conflict Management
  • Customer Service
  • Microsoft Office Suite

Professional Affiliations And Certifications

  • American Academy of Professional Coders (AAPC), Member in good standing
  • Certified Professional Coder, Preparing to take the exam

Timeline

Patient Access Representative

AdventHealth
03.2023 - 06.2025

Supervisor

Marquardt School District
08.2019 - 08.2020

Sales Associate

J C Penny
01.2017 - 12.2019

Sales Associate

Carson York Town
01.2014 - 06.2015

Certificate of Completion - Medical Coding and Billing

College of Dupage

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Monazza Bibi