MIREILLI MAQUILON
Medical Virtual Assistant
South ozone park
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering 5+ years of experience providing quality administrative support to clients.
Overview
10
10
years of post-secondary education
8
8
years of professional experience
Work History
VIRTUAL ASSISTANT FOR A MEDICAL PRACTICE
DR. MARIA PEREA, MD
03.2021 - Current
- Provide administrative support to a busy medical practice, managing patient appointments, communications, and medical record organization.
- Coordinate and schedule patient appointments, ensuring no conflicts and optimizing the doctor's schedule.
- Handle patient inquiries via phone, email, and online portals, providing detailed information and ensuring a positive experience.
- Assist in maintaining and updating electronic medical records (EMR), ensuring accurate documentation for each patient visit.
- Perform patient follow-up reminders and pre-appointment outreach to ensure timely visits.
- Assist with medical billing and insurance claim submissions, ensuring accurate and timely processing.
- Maintain confidentiality and ensure compliance with HIPAA regulations at all times.
VIRTUAL ASSISTANT
FREELANCE
03.2019 - Current
- Manage schedules, appointments, and meetings for busy executives, ensuring no conflicts or missed deadlines.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
- Handle email management, sorting through messages and responding on behalf of clients as needed.
- Assist with social media account management, including posting, scheduling, and responding to comments and messages.
- Perform research, data entry, and maintain client databases to ensure accuracy and up-to-date information.
- Organize and coordinate virtual events, including webinars and team meetings.
ADMINISTRATIVE ASSISTANT
JJ ROCA
07.2017 - 02.2019
- Managed daily office tasks, such as scheduling appointments, answering phone calls, and preparing documents for meetings.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Provided customer service and support through email and phone, resolving inquiries and providing product information.
- Assisted with invoicing, data entry, and managing client accounts.
- Supported the marketing team with email campaigns and content creation for social media.
Education
BACHELOR OF ARTS - PSYCHOLOGY
UNIVERSITY OF BUFFALO
BUFFALO, NYSkills
Bilingual
Communication
Time Management
Customer Support
Scheduling
Tech Savvy
Medical Terminology
Data Entry
Confidentiality
Attention to detail
Problem solving
Microsoft office
Timeline
VIRTUAL ASSISTANT FOR A MEDICAL PRACTICE
DR. MARIA PEREA, MD
03.2021 - Current
VIRTUAL ASSISTANT
FREELANCE
03.2019 - Current
ADMINISTRATIVE ASSISTANT
JJ ROCA
07.2017 - 02.2019
BACHELOR OF ARTS - PSYCHOLOGY
UNIVERSITY OF BUFFALO
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionLanguages
Spanish
Native or Bilingual
English
Native or Bilingual
Software
EHR
OFFICE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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