Miranda Arciniega Espino
New York,New York
Summary
Reliable Customer service with experience guiding and overseeing team of staff while ringing up customers. Trained, coached and supervised employees by enforcing policies and practices. Quickly responded to customer requests or complaints. Talented Customer service with 5 years supervising employees, controlling merchandise presentation and monitoring transactions. Expert at assigning tasks, maintaining store appearance and operating cash register. Focused on enforcing security procedures and watching daily activities to minimize losses.
Overview
5
5
years of professional experience
Work History
Cashier Assistant Manager
Marcos Grocery & Deli Inc
01.2021 - 03.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Collaborated with store manager to develop promotional strategies that boosted sales revenue.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
Price Coordinator
Brooklyn Harvest Market
01.2018 - 01.2020
- Enhanced pricing accuracy by diligently reviewing and updating price lists in the database.
- Streamlined pricing processes, maintaining updated records of vendor contracts and agreements.
- Increased customer satisfaction by promptly addressing inquiries regarding product prices and discounts.
- Reduced pricing discrepancies, closely monitoring competitor prices and market trends to maintain competitiveness.
- Collaborated with sales team to ensure accurate quotes for clients, leading to increased revenue generation.
- Improved data accuracy by regularly auditing the pricing database and rectifying any errors found.
- Supported marketing initiatives by providing timely information on promotional prices and offers for various products.
Education
High School Diploma -
Colegio Adventista Las Americas
Santo Domingo, Dominican Republic06.2018
Skills
- Effective communication
- POS system proficiency
- Analytical thinking
- Interpersonal skills
- Conflict resolution
- Inventory management
- Performance evaluation
- Problem-solving abilities
- Product knowledge
- Attention to detail
- Merchandising techniques
- Team leadership
- Decision-making capabilities
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Assistant Manager
Marcos Grocery & Deli Inc
01.2021 - 03.2023
Price Coordinator
Brooklyn Harvest Market
01.2018 - 01.2020
High School Diploma -
Colegio Adventista Las Americas
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