Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Quote
Languages
Interests
Timeline
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MING HUI CHEN HE JOA

MING HUI CHEN HE JOA

.
Santo Domingo

Summary

Dynamic professional with extensive experience in customer service and team collaboration at World Disney World. Proven ability to enhance guest relations and drive business growth through effective communication and problem-solving skills. Adaptable and proficient in multitasking, consistently achieving high customer satisfaction and fostering a positive team environment.

Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.

Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.

Overview

12
12
years of professional experience
2
2
Certifications
6
6
Languages

Work History

Host

World Disney World - Whispering Canyon Cafe
10.2023 - 01.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Answered customer questions about hours, seating, and menu information.

Outdoor Sales Representative

World Disney World - Disney Animal Kingdom Park
07.2023 - 09.2023
  • Provided ongoing support to existing customers, addressing concerns or questions promptly and professionally.
  • Developed customized product presentations for clients, highlighting unique features tailored to their needs.
  • Drove business growth with effective territory management and strategic planning.
  • Implemented sales strategies to penetrate new markets, resulting in significant expansion of the client base.

Intern

Nickelodeon Hotel & Resort Punta Cana
07.2021 - 09.2021
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Customer Service Representative

Teleperformance
02.2019 - 09.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

English Teacher

Guangzhou Private Teaching School
01.2017 - 12.2018
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.

Supervisor

Restaurante Gran China
01.2012 - 01.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

Bachelor in Hotel Management - A&B - Hotel Management

Pontificia Universidad Católica Madre Y Maestra
Santo Domingo, Dominican Republic
05.2001 -

High School Diploma -

Colegio Don Bosco
Santo Domingo, Dominican Republic
05.2001 -

Skills

Team collaboration

Certification

Idioma de Inglés

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balancePersonal development programsFlexible work hours

Quote

Life's too short make the most of it

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Japanese
Upper intermediate (B2)
Italian
Elementary (A2)

Interests

Fantasy Books

Coffee

Photography

Gaming

Timeline

Host

World Disney World - Whispering Canyon Cafe
10.2023 - 01.2024

Outdoor Sales Representative

World Disney World - Disney Animal Kingdom Park
07.2023 - 09.2023

Intern

Nickelodeon Hotel & Resort Punta Cana
07.2021 - 09.2021

Customer Service Representative

Teleperformance
02.2019 - 09.2019

Idioma de Chino Mandarín

01-2019

English Teacher

Guangzhou Private Teaching School
01.2017 - 12.2018

Idioma de Inglés

05-2016

Supervisor

Restaurante Gran China
01.2012 - 01.2015

Bachelor in Hotel Management - A&B - Hotel Management

Pontificia Universidad Católica Madre Y Maestra
05.2001 -

High School Diploma -

Colegio Don Bosco
05.2001 -

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