Mildred Taveras Peguero
Santo Domingo
Summary
Highly-engaged on giving the best of my analytical knowledge and experience, to be able to work along a team with a desire to excel, to obtain a continuous improvement and obtain better results for me and the company.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Coordinator
CCD
02.2022 - 11.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Gathered and organized materials to support operations.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
Quality assurance analyst
Alorica Santo Domingo
6 2019 - 10.2021
- Calls evaluations
- Live monitoring agent´s performances
- Analytical thinking to recognize the errors
- Coach the agents on their performances
- Proactively participated in meetings and helped create new practices.
- Answered calls, responded to emails, and spoke with clients face-to-face.
Customer service
Alorica Santo Domingo
03.2017 - 03.2019
- Handled customer complaints with empathy and composure.
- Consistently met my short and long-term targets.
- Pitched ideas on how to improve performance and efficiency.
- Helped management to identify workflow issues and find solutions.
Education
Business Administration's Student - undefined
Universidad Dominicana O&M
Marketing - undefined
INFAS
English - undefined
Universidad Autónoma de Santo Domingo
01.2016 - 05.2017
Skills
Leadership
Critical Thinking
Organization
Teamwork
Personal Information
Nationality: Dominican
Timeline
Coordinator
CCD
02.2022 - 11.2023
Customer service
Alorica Santo Domingo
03.2017 - 03.2019
English - undefined
Universidad Autónoma de Santo Domingo
01.2016 - 05.2017
Quality assurance analyst
Alorica Santo Domingo
6 2019 - 10.2021
Business Administration's Student - undefined
Universidad Dominicana O&M
Marketing - undefined
INFAS
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