Mildred Carvajal
Santiago De Los Caballeros
Summary
Excellent communication and strategic innovation skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Corporate Events & Wedding Manager
CGE Caribe Global Entertainment
02.2024 - Current
- Resolved challenges swiftly with creative solutions, minimizing stress for clients and maintaining smooth event operations.
- Collaborated with diverse teams of professionals, fostering a cohesive environment for successful event production.
- Utilized project management tools effectively for task delegation and timeline tracking, ensuring all responsibilities were completed on schedule.
- Developed comprehensive timelines, keeping all parties informed and on track leading up to the event.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Implemented protocols and procedures to effectively manage planning process.
Nickelodeon Place Manager (Water Park Manager)
Nickelodeon Hotels & Resorts Punta Cana
06.2023 - 01.2024
- Successfully implemented the Safety Skills program for Water Attractions and Lifeguards with the company Water Attractions and Lifeguarding with International Safety Skills /Ellis & Associates (first hotel in the area to obtain this certification).
- Constantly followed up on the ordinary and extraordinary maintenance of the water park facilities of the water park facilities.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers on a daily basis.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Inspected facilities regularly and ensure strict compliance with health and safety standards.
Brand Ambassador
Nickelodeon Hotels & Resorts Punta Cana
03.2022 - 06.2023
- Ensured constant and direct communication with Paramount/Nickelodeon head office to guarantee all projects have brand alignment and approval.
- Guaranteed accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations at the hotel.
- Reviewed and implemented new company initiatives and executed product activations.
- Promoted the brand culture in the hotel.
- Developed a strong brand culture focused on brand engagement, collaboration and continuous project development.
Regional Post Travel Claims Manager
Blue Diamond Resorts DR
08.2019 - 01.2022
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Streamlined communication between adjusters or legal experts and clients, expediting claim resolution times.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Ensured quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Documented and communicated timely claims information to align operational procedures to improve onsite customer satisfaction while supporting accurate results.
- Audit the documentary compliance of all the hotel's incidents by the operational team.
Education
Marketing And Online Strategy - Marketing
UNAPEC
Santo Domingo, Dominican Republic11.2025
BBA - Business Administration And Management
Universidad O&M
Santiago09.2007
Skills
- Detail Oriented
- Effective Communication
- Decision-Making
- Exceptional organization
- Conflict Management
- Teamwork and Collaboration
- Staff Leadership
- Employee Training
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Corporate Events & Wedding Manager
CGE Caribe Global Entertainment
02.2024 - Current
Nickelodeon Place Manager (Water Park Manager)
Nickelodeon Hotels & Resorts Punta Cana
06.2023 - 01.2024
Brand Ambassador
Nickelodeon Hotels & Resorts Punta Cana
03.2022 - 06.2023
Regional Post Travel Claims Manager
Blue Diamond Resorts DR
08.2019 - 01.2022
Marketing And Online Strategy - Marketing
UNAPEC
BBA - Business Administration And Management
Universidad O&M
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