Chess
Milcíades Palmer Rodríguez
Customer Service Rep.
Santo Domingo
Summary
Proven leader in customer engagement and sales growth, notably at Velaz Solar, where I excelled in objection handling and appointment scheduling, boosting client acquisition. Skilled in billing and tech-savvy, with a knack for resolving disputes, enhancing customer satisfaction, and driving repeat business. Achieved top performer status at ERC by surpassing sales targets.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Lead Sales Representative
Velaz Solar
09.2024 - Current
- Assist customers who were interested in getting Solar.
- Handle objections.
- Schedule appointments.
Billing Specialist
TLC
03.2022 - 08.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Enhanced customer satisfaction with timely and accurate invoice generation.
Customer Service Representative
Alorica
10.2020 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Agent
ERC (Enhanced Resource Centers)
10.2018 - 09.2020
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
High School Diploma -
Cristo Obrero
Santo Domingo 05.2001 -
Skills
Customer Service
Sales
Tech savvy
Billing
Objection handling
Cold Calling
Monday CRM
Interests
Football soccer
Muay Thai
Timeline
Lead Sales Representative
Velaz Solar
09.2024 - Current
Billing Specialist
TLC
03.2022 - 08.2024
Customer Service Representative
Alorica
10.2020 - 02.2022
Sales Agent
ERC (Enhanced Resource Centers)
10.2018 - 09.2020
High School Diploma -
Cristo Obrero
05.2001 -
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