Milagros De Leon
Santo Domingo
Summary
A highly responsible and organized individual with excellent communication skills, adept time management abilities, and a keen attention to detail. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing within the business.
Overview
3
3
years of professional experience
Work History
Customer Service Analyst
Newtech Global
03.2021 - Current
A customer service representative in the Extra Care team serves as a direct point of contact for customers who have escalated issues or concerns that have not been resolved through regular customer service channels. Their primary responsibilities include:
- Addressing escalated inquiries.
- Providing personalized support.
- Liaising with other departments.
- Ensuring customer satisfaction.
- Documenting and reporting.
- Resolving disputes.
- Escalating unresolved issues.
Education
Técnico Superior - Nursing Assistant
Pontificia Universidad Católica Madre Y Maestra
Av. Abraham Lincoln, Santo Domingo, República Domi01.2026
High School Diploma -
Colegio Cristiano Jardín De La Alabanza
AV.Republica De Colombia No.127 Arroyo Hondo III06.2020
Skills
- Information Gathering
- Root Cause Analysis
- Product Knowledge
- Time Management
- Communication skills
- Adaptability
- Conflict Resolution
- Proficient in Microsoft Office Suite
Timeline
Customer Service Analyst
Newtech Global
03.2021 - Current
Técnico Superior - Nursing Assistant
Pontificia Universidad Católica Madre Y Maestra
High School Diploma -
Colegio Cristiano Jardín De La Alabanza
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