Mila Hofstetter
36304 Tunbridge Drive, Newark,CA
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
40
40
years of professional experience
Work History
Account Executive
McGriff
02.2008 - 02.2024
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Identifying new business opportunities and creating customized solutions for prospective and renewal clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, accounting and claims resulting in increased client relationship.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Met and exceeded service level goals to achieve standards and expectations.
- Serviced accounts and proposed new products and services to maximize revenue.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Prepared additional quotes for current clients to upsell products and services.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Type of Accounts include but not limited to High Tech, Security Guard Services, Law Firms, Day Care Centers, Medical Offices, Waste Management, Construction & Non-Profit.
Account Manager
Heffernan
12.2007 - 02.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Type of accounts include but not limited to Construction Accounts (OCIP's & CCIP's and Artisan Contractors
- Non-Profit Accounts
Client Advisor/Assistant Vice President
Marsh
08.2003 - 03.2008
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Managed Fortune 500 accounts
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Serves as Adviser to other colleagues pertaining to International coverage for local admitted coverage outside of the USA
- Type of Accounts include but not limited to High Tech, Schools and Universities and Retail stores.
Senior Account Manager
Willis
07.2001 - 08.2003
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Analyzed key competitors to respond to competitive threats.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
Account Executive
ABD
04.1996 - 07.2008
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
Education
Bachelor of Science - Business Administration And Finance
St. Paul University
Manila, Philippines04.1977
Skills
- Business Development
- Contract Negotiation
- Customer Service
- synopsis of Work Experience: Started insurance career om 1977 as Commercial Lines Rater at Ohio Casualty; CNA Insurance and worked as a Surplus Lines Broker for Sayre & Toso (Mission Insurance)
- Broker's License #0635511
- Several Non-Resident Licenses
Timeline
Account Executive
McGriff
02.2008 - 02.2024
Account Manager
Heffernan
12.2007 - 02.2008
Client Advisor/Assistant Vice President
Marsh
08.2003 - 03.2008
Senior Account Manager
Willis
07.2001 - 08.2003
Account Executive
ABD
04.1996 - 07.2008
Bachelor of Science - Business Administration And Finance
St. Paul University
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