Mike Daveson Mercier

Multilingual customer service, medical interpreter and sales professional with years of experience across international brands including Samsung, Xfinity Comcast, and more. Adept at delivering outstanding customer support, managing large volumes of inquiries, appointment setting, sales conversion, and technical interpretation. Bilingual in Haitian Creole and French with fluent English and Spanish. Highly adaptable, driven, and committed to continuous professional growth in customer experience and IT-related environments. Highly skilled and dedicated OPI & VRI interpreter with professional experience. Adept at accurately and efficiently translating conversations between English, Haitian Creole and French, ensuring clear communication and understanding. Possesses strong cultural awareness, excellent listening skills, and a commitment to providing exceptional service in various settings, including medical, legal, and customer service environment.