Miguel Antonio Olmos Hidalgo
Santo Domingo,Guaricano
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Retention Customer Service Representative
Teleperformance
01.2024 - Current
- Created and maintained detailed database to develop promotional sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Ensured compliance with industry regulations and company policies throughout all dealings with customers.
- Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
Customer Service Representative
Concentrix
09.2022 - 11.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Centro Educativo Alto Valle Del Saber
Santo Domingo, Dominican Republic08.2018
Skills
- Remote Office Availability
- Teamwork and Collaboration
- Client Relations
- International sales support
- Critical Thinking
- Sales and Upselling
- Customer Relations
- Call center experience
- Microsoft Outlook
- Building rapport
- Customer Retention Strategies
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Retention Customer Service Representative
Teleperformance
01.2024 - Current
Customer Service Representative
Concentrix
09.2022 - 11.2023
High School Diploma -
Centro Educativo Alto Valle Del Saber
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