MIGUEL ANGEL JIMENEZ

• Responsibilities
• Experienced and dedicated, with a proven track record of providing accurate interpretation and translation of critical medical information
• Skilled in facilitating clear communication between physicians, healthcare providers, and patients who cannot speak or understand English
• Adept at ensuring that all parties fully understand medical conditions, treatments, and procedures, thereby enhancing patient care and outcomes
• Committed to maintaining confidentiality and delivering culturally sensitive services when specifically required by healthcare providers.

• Dominican Republic
• Provided simultaneous interpretation for high-stake court proceedings
• Translated over 1,000 official documents including legal and technical materials, contributing to the smooth court proceedings
• Successfully completed over 100 tape and video recordings translations leading to accurate case judgments
• Achieved a 98% satisfaction score from external auditors for the accuracy of interpretations and translations.

Pest control services identify, prevent, and get rid of pests in homes, businesses, and farms. Services can include:
Inspections: Looking for signs of pests or infestations
Treatment: Using traps, baits, or pesticides to remove or control pests

Barriers: Setting up physical barriers to keep pests out
Exclusion: Blocking holes, windows, or doorways
Fumigation: Pumping a building with pesticide gas to eradicate pests Biological control: Using other organisms, like bacteria, to kill pests

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.

Identify and resolve customer issues, escalating complex problems to higher-level support when necessary.

Provide accurate information about our products/services and assist customers with troubleshooting.

Maintain detailed and accurate records of customer interactions and transactions in our CRM system.

Collaborate with other team members and departments to improve overall customer experience.

Stay up-to-date with product knowledge and company policies to provide informed support.

Proactively identify opportunities to enhance customer satisfaction and loyalty.

Qualifications:

High school diploma or equivalent; associate's or bachelor's degree is a plus.

Proven experience in a customer support role or similar position.

Excellent communication skills, both written and verbal.

Strong problem-solving abilities and a customer-centric mindset.

Ability to work independently and as part of a team.

Proficiency in using CRM software and other customer support tools.

Flexibility to work in shifts, including evenings and weekends if needed.

• Handled a broad range of legal document and interpretations
• Served as a lead interpreter for over 300 cases, ensuring accurate expression of legal arguments and testimonies
• Trained 15 new hires on interpretation principles and best practices, bolstering the team's overall performance
• Chat / Ticket support
• ModSquad, Dominican Republic chat and phone/ Ticket support
• Responsibilities:
• Handle customer interactions via chat, phone, and ticketing platforms in a courteous and timely manner
• Provide accurate information and solutions to customer queries
• Troubleshoot and resolve technical issues efficiently
• Maintain detailed and accurate records of customer interactions and transactions
• Collaborate with other team members to ensure prompt resolution of customer concerns
• Adhere to company policies and procedures, ensuring a consistent and professional customer experience.

• Key Responsibilities:
  
  Respond to customer inquiries and provide technical support via phone, email, chat, and remote assistance tools.
  
  Diagnose and resolve hardware, software, and network issues for customers.
  
  Guide customers through step-by-step troubleshooting processes and provide clear instructions.
  
  Document and track customer issues and resolutions in our ticketing system.
  
  Collaborate with other team members and departments to resolve complex technical problems.
  
  Stay up-to-date with the latest technology trends and product updates to provide informed support.
  
  Educate customers on product features, functionality, and best practices.
  
  Qualifications:
  
  High school diploma or equivalent; associate's or bachelor's degree in a related field is a plus.
  
  Proven experience in a technical support role or similar position.
  
  Strong technical knowledge of hardware, software, and networking.
  
  Excellent communication skills, both written and verbal.
  
  Problem-solving abilities and a customer-centric approach.
  
  Proficiency in using ticketing systems and remote support tools.
  
  Ability to work independently and as part of a team.
  
  Flexibility to work in shifts, including evenings and weekends if needed.

• Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
• Trained new support representatives, ensuring a consistent level of service quality across the team.
• Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
• Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.