Miguel Andres Ramirez
Guest Service Asisten Manager
Higuey,11
Summary
Proven leader in customer service management, with a track record of enhancing customer satisfaction and reducing operational costs at Excellence Collection Punta Cana. Skilled in strategic planning and staff management, I excel in fostering team leadership and implementing CRM strategies to achieve significant service improvements. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2
2
years of professional experience
Work History
Customer Service Asisten Manager
Excellence Collection Punta Cana
10.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Follow up with our guests to ensure a pleasant stay.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Head of Service
Cana Bay Punta Cana
Punta Cana Dominican Republic
08.2023 - 09.2023
- Managed cross-functional teams to ensure seamless delivery of services across multiple departments.
- Enhanced customer satisfaction by streamlining service processes and implementing effective communication strategies.
- Championed best practices and knowledge-sharing within the department, promoting a culture of continuous improvement and professional growth.
- Implemented cost-saving measures to balance department budget while maintaining service quality.
Customer Service Agent
Nikelodeon Resort Punta Cana
Uvero Alto Punta Cana Dominican Republic
06.2022 - 04.2023
- Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Education
No Degree - Industrial Psychology
Industrial Psychology
Dominican Industrial Psychology (UPID) 05.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Business Administration
Customer Relationship Management (CRM)
Staff Management
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Asisten Manager
Excellence Collection Punta Cana
10.2023 - Current
Head of Service
Cana Bay Punta Cana
08.2023 - 09.2023
Customer Service Agent
Nikelodeon Resort Punta Cana
06.2022 - 04.2023
No Degree - Industrial Psychology
Industrial Psychology
05.2001 -
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