Summary
Overview
Work History
Education
Skills
Timeline
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MIGUEL VICTORIANO POZO

BPO Customer Experience Associate
Santo Domingo Este

Summary

Detail-oriented agent adept at making critical decisions, managing deadlines, and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.

Overview

5
5
years of professional experience

Work History

Medical Billing Assistant

Ruby Staffing
01.2024 - 06.2025
  • Minimized errors in claim submissions through thorough pre-audit reviews, ensuring compliance with established protocols.
  • Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers by making calls to insurance companies.
  • Responded to customer concerns and questions on daily basis.

Technical Support Specialist

Acquire bpo
07.2023 - 01.2024
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.

Spanish Interpreter

Transperfect
06.2022 - 07.2023
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted conversations between foreign language-speaking clients and others.
  • Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.

Credit Report Associate

ThoughtFocus
01.2021 - 06.2022
  • Created additional Credit Report for financial companies prior to issuing a credit.
  • Worked well in a team setting, providing support and guidance.
  • Determined accuracy of tradelines in bureaus.
  • Investigate information of all types to complete Report.
  • Used to communicate and follow up with all sources to complete the Credit Report.

Customer Service/Collections Agent

Scotiabank
01.2020 - 05.2021
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Counseled debtors on payment options and arranged installment agreements.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Responded to customer inquiries and provided detailed account information.

Education

Business Administration -

Unicaribe

Skills

English Fluency

Written and Verbal Communication

Cultural Sensitivity

Motivated

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Timeline

Medical Billing Assistant

Ruby Staffing
01.2024 - 06.2025

Technical Support Specialist

Acquire bpo
07.2023 - 01.2024

Spanish Interpreter

Transperfect
06.2022 - 07.2023

Credit Report Associate

ThoughtFocus
01.2021 - 06.2022

Customer Service/Collections Agent

Scotiabank
01.2020 - 05.2021

Business Administration -

Unicaribe

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MIGUEL VICTORIANO POZOBPO Customer Experience Associate