Miguel Bido

• Updated account status records and collection efforts.
• Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
• Adhered to all applicable laws, regulations, and company policies.
• Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.

Making and taking calls for the Samsung Sales and Retention departments.

• Professionally handled customer complaints.
• Answered incoming telephone calls to provide store, products, and services information.
• Worked with fellow sales team members to achieve group targets.