Miguel Angel Alcantara
Santo Domingo,32
Summary
Energetic Customer Service and virtual assistant with 6 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Detailed-oriented with excellent communication and leadership skills who possesses a sense of urgency critical to the needs of the business.
Overview
6
6
years of professional experience
Work History
Sign up Coordinator
Lisinski Law Firm
12.2024 - Current
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Customer Support Advisor
Unite Students
07.2024 - 11.2024
- Responding to student inquiries about accommodation, payments, contracts, and maintenance through live chat, emails and tickets.
- Assisting with bookings, check-ins, move-outs, and resolving any tenancy issues.
- Ensuring a high level of customer service through timely responses and follow-ups.
ACP Junior Assistant
Mazama media
03.2023 - 02.2024
- Technical assistance for customers and questions about how to use, navigate, and submit requests on the online platform.
- Filling out application forms.
- Creating regular reports on program performance and platform utilization, as well as coordinating with other teams to guarantee information consistency online and offline.
Customer Advisor
L'occitane
12.2020 - 09.2022
- Tracked inventory levels to ensure timely restocking of products.
- Developed long-term relationships with returning customers.
- Managed multiple tasks simultaneously while maintaining accuracy.
Customer Service Person
MLB tech support
Santo Domingo
02.2020 - 11.2020
- Provide customers with quality assistance over the phone and emails.
- Technical and sales support over the phone to different apps.
- Teamwork to get good metrics and improve the performance of the company.
Housekeeper
Hotel Monte Carlo
Ocean City, Maryland
06.2019 - 09.2019
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Provided information about hotel services upon request from guests.
- Inspected guest rooms after cleaning to ensure they were presentable.
Food Runner
Angler Restaurant & Bar
Ocean City, Maryland
06.2019 - 09.2019
- Ensured that all orders were correct before leaving the kitchen area.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Efficiently delivered food orders from kitchen to tables, ensuring timely service.
Education
Marketing -
Universidad O&M
Santo Domingo07.2025
English (EIP) -
Santo Domingo11.2018
Skills
- Team player
- Positive attitude
- Written and verbal communication
- Proactive
- Problem Solving
- Customer service
Languages
- English
- Spanish
Languages
Spanish
Native
Native
English
Advanced (C1)
C1
Timeline
Sign up Coordinator
Lisinski Law Firm
12.2024 - Current
Customer Support Advisor
Unite Students
07.2024 - 11.2024
ACP Junior Assistant
Mazama media
03.2023 - 02.2024
Customer Advisor
L'occitane
12.2020 - 09.2022
Customer Service Person
MLB tech support
02.2020 - 11.2020
Housekeeper
Hotel Monte Carlo
06.2019 - 09.2019
Food Runner
Angler Restaurant & Bar
06.2019 - 09.2019
Marketing -
Universidad O&M
English (EIP) -
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