Summary
Overview
Work History
Education
Skills
Languages
Languages
Websites
Timeline
Generic
Miguel Angel Alcantara

Miguel Angel Alcantara

Santo Domingo,32

Summary

Energetic Customer Service and virtual assistant with 6 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Detailed-oriented with excellent communication and leadership skills who possesses a sense of urgency critical to the needs of the business.

Overview

6
6
years of professional experience

Work History

Sign up Coordinator

Lisinski Law Firm
12.2024 - Current
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.

Customer Support Advisor

Unite Students
07.2024 - 11.2024
  • Responding to student inquiries about accommodation, payments, contracts, and maintenance through live chat, emails and tickets.
  • Assisting with bookings, check-ins, move-outs, and resolving any tenancy issues.
  • Ensuring a high level of customer service through timely responses and follow-ups.

ACP Junior Assistant

Mazama media
03.2023 - 02.2024
  • Technical assistance for customers and questions about how to use, navigate, and submit requests on the online platform.
  • Filling out application forms.
  • Creating regular reports on program performance and platform utilization, as well as coordinating with other teams to guarantee information consistency online and offline.

Customer Advisor

L'occitane
12.2020 - 09.2022
  • Tracked inventory levels to ensure timely restocking of products.
  • Developed long-term relationships with returning customers.
  • Managed multiple tasks simultaneously while maintaining accuracy.

Customer Service Person

MLB tech support
Santo Domingo
02.2020 - 11.2020
  • Provide customers with quality assistance over the phone and emails.
  • Technical and sales support over the phone to different apps.
  • Teamwork to get good metrics and improve the performance of the company.

Housekeeper

Hotel Monte Carlo
Ocean City, Maryland
06.2019 - 09.2019
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Provided information about hotel services upon request from guests.
  • Inspected guest rooms after cleaning to ensure they were presentable.

Food Runner

Angler Restaurant & Bar
Ocean City, Maryland
06.2019 - 09.2019
  • Ensured that all orders were correct before leaving the kitchen area.
  • Informed servers of any special dietary needs or allergies communicated by customers.
  • Efficiently delivered food orders from kitchen to tables, ensuring timely service.

Education

Marketing -

Universidad O&M
Santo Domingo
07.2025

English (EIP) -

Santo Domingo
11.2018

Skills

  • Team player
  • Positive attitude
  • Written and verbal communication
  • Proactive
  • Problem Solving
  • Customer service

Languages

  • English
  • Spanish

Languages

Spanish
Native
Native
English
Advanced (C1)
C1

Timeline

Sign up Coordinator

Lisinski Law Firm
12.2024 - Current

Customer Support Advisor

Unite Students
07.2024 - 11.2024

ACP Junior Assistant

Mazama media
03.2023 - 02.2024

Customer Advisor

L'occitane
12.2020 - 09.2022

Customer Service Person

MLB tech support
02.2020 - 11.2020

Housekeeper

Hotel Monte Carlo
06.2019 - 09.2019

Food Runner

Angler Restaurant & Bar
06.2019 - 09.2019

Marketing -

Universidad O&M

English (EIP) -

Miguel Angel Alcantara