Michele Smillie
Thornhill,ON
Summary
Senior portfolio condominium manager with 15+ years of experience in team leadership and financial oversight, specializing in townhome management. Proven track record in enhancing customer relationships and operational efficiency. Committed to maintaining high standards of professionalism and ethical conduct. Achievements include significant improvements in brand reputation and service delivery.
Overview
16
16
years of professional experience
Work History
Senior Condominium Manager
FirstService Residential
10.2005 - 05.2021
- Managed daily operations of multiple residential properties and ensured compliance with regulations.
- Coordinated maintenance requests and scheduled repairs with service providers promptly.
- Led a team of property management staff, providing training and performance feedback regularly.
- Implemented financial controls, managing budgets, expenses, and vendor contracts efficiently.
- Conducted regular inspections of managed properties to identify any issues requiring attention.
- Prepared reports on the condition of managed properties for owners or investors.
- Reviewed financial statements regularly to ensure profitability of each property under management.
- Ensured that all required insurance policies were in place for each managed property.
- Negotiated contracts with vendors for the maintenance of properties.
- Monitored compliance with health and safety regulations at all managed properties.
- Enforced occupancy policies and procedures by confronting violators and taking corrective action.
- Collaborated with attorneys regarding legal matters involving the ownership or leasing of property.
- Developed and implemented policies, procedures and systems to ensure efficient management of properties.
- Provided guidance and support to junior members of the team when needed.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Recommended clarifications and changes in program policies to director of property management.
Education
Condominium Management
Humber College
TorontoSkills
- Property oversight and compliance
- Financial management
- Vendor relations
- Client relationship management
- Leadership and problem-solving
- Detail orientation
- Crisis planning
- Condominium law expertise
Timeline
Senior Condominium Manager
FirstService Residential
10.2005 - 05.2021
Condominium Management
Humber College