Michele Johnson
Marina,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Office Clerk
NSAM Monterey Pines RV/Storage
Monterey, California
03.2021 - Current
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Organized office supplies and maintained an inventory of stock items.
- Received payments from customers via cash or credit card transactions.
- Updated customer accounts information in the database system accurately.
- Developed forms and maintained filing systems to store confidential client information securely.
- Resolved customer complaints promptly and professionally.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained confidentiality of sensitive information and documents.
- Provided customer service, addressing inquiries and resolving issues promptly.
Front Desk Associate
NSAM Hotel Del Monte
Monterey, California
09.2016 - Current
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Adhered strictly to all applicable laws related to hotel operations.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Answered phone and emails to make reservations and take guest information.
- Managed customer complaints and rectified issues to complete satisfaction.
- Trained newly hired employees on front desk procedures and business operations.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Responded to inquiries and room requests made online, by phone, and via email.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Contacted housekeeping or maintenance staff to report room or building issues.
Operation Clerk
NSAM Child & Youth Programs
Monterey, California
10.1995 - 09.2016
- Prepared purchase orders for suppliers based on inventory requirements.
- Developed effective working relationships with vendors to secure cost-effective solutions.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Monitored and directed work of lower-level clerks.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Maintained filing system for all operations documents.
Education
High School Diploma -
Monterey High School
Monterey, CA06-1985
Skills
- File Maintenance
- File Organization
- Data Management
- Data Entry
- Event Planning
- Office Management
- Maintaining records
- Basic accounting
Timeline
Office Clerk
NSAM Monterey Pines RV/Storage
03.2021 - Current
Front Desk Associate
NSAM Hotel Del Monte
09.2016 - Current
Operation Clerk
NSAM Child & Youth Programs
10.1995 - 09.2016
High School Diploma -
Monterey High School
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