Michel De Jesús Tejeda

Conduct company-approved training for new hires and oversee their progress during the training period and early employment. Ensure that all related tasks and responsibilities are fulfilled to meet the company's and clients' standards for quality, productivity, and compliance.

I provided real-time chat support for a newspaper company, addressing customer inquiries and resolving issues efficiently. I assisted with subscriptions, billing, and content questions, ensuring high customer satisfaction through prompt, clear, and professional communication.

I handled customer inquiries and resolved issues via phone, email, chat, and in-person. I provided product information, processed orders, returns, and refunds, and documented interactions in our CRM. I followed up to ensure resolution, promoted products, adhered to policies, and worked with my team to improve service quality. I also managed escalated complaints with professionalism and empathy.

As a Customer Service Representative at a telephone company, I handled inquiries, resolved issues, and provided service information. Responsibilities included troubleshooting, managing billing, assisting with account changes, and upselling. The role required strong communication, problem-solving, and patience in a fast-paced environment with high call volumes.