Summary
Overview
Work History
Education
Skills
References
Timeline
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Michael Silvestre

Michael Silvestre

Punta Cana,Dominican Republic

Summary

Customer service professional with expertise in hospitality, financial services, and real estate support. Proven ability to enhance client experiences, resolve issues promptly, and maintain precise documentation. Experienced in fast-paced environments, collaborating effectively with teams, and providing support in English and Spanish. Committed to leveraging strong communication and service skills to drive client satisfaction.

Overview

7
7
years of professional experience

Work History

Loan Verification Officer

Unlimited Vacation Club by Hyatt
Punta Cana, Dominican Republic
06.2022 - Current
  • Delivered customer service support to members, assisting with loan and contract inquiries.
  • Audited and processed 70+ contracts monthly, ensuring compliance and accuracy.
  • Resolved client concerns while maintaining a high level of professionalism and confidentiality.
  • Collaborated with internal teams to improve service efficiency and customer satisfaction.

Loan Verification Officer

Legendary Vacation Club, Hard Rock Hotel & Casino
Punta Cana, Dominican Republic
12.2021 - 05.2022
  • Supported clients in understanding membership terms, and resolving service issues.
  • Verified contract documentation and reported discrepancies in compliance with policies.
  • Contributed to a positive guest experience by combining financial knowledge with customer support.

Escrow Assistant

Synergies Corp. First American Title
La Romana, Dominican Republic
08.2019 - 12.2021
  • Assisted clients with real estate transactions, ensuring smooth communication and document handling.
  • Conducted property title checks, and escalated issues when necessary.
  • Handled high-volume client calls and provided timely updates, building trust and rapport.

Receptionist

Hard Rock Hotel & Casino
Punta Cana, Dominican Republic
05.2018 - 12.2018
  • Managed reservations and provided front-desk support for spa and wellness services.
  • Educated guests on available options, upselling premium treatments to enhance their experience.
  • Delivered bilingual (English/Spanish) customer service to international guests.

Education

International relations -

Universidad Del Caribe (Unicaribe)
Santo Domingo, Dominican Republic
08-2023

Skills

  • Customer Service & Client Support
  • Remote Communication (Phone, Email, Chat)
  • Problem Solving & Conflict Resolution
  • Documentation & Data Entry Accuracy
  • Attention to Detail & Compliance Awareness
  • Team Collaboration & Cross-Functional Support
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Bilingual: English & Spanish

References

  • Antonio Encarnacion, Unlimited Vacation Club, 51 829 294 7437
  • Inexis Zapata, Patronato Benéfico Oriental

Timeline

Loan Verification Officer

Unlimited Vacation Club by Hyatt
06.2022 - Current

Loan Verification Officer

Legendary Vacation Club, Hard Rock Hotel & Casino
12.2021 - 05.2022

Escrow Assistant

Synergies Corp. First American Title
08.2019 - 12.2021

Receptionist

Hard Rock Hotel & Casino
05.2018 - 12.2018

International relations -

Universidad Del Caribe (Unicaribe)

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Michael Silvestre