Being part of a work team and consolidating myself professionally in a company where personal achievements and performance are recognized, as well as allowing opportunities for personal and professional development. Help the business growth.
Overview
3
3
years of professional experience
Work History
Quality Assurance Specialist
Contact Center Dominicana
Santiago
2023.07 - Current
Collaborated with cross-functional teams across the organization to ensure adherence to quality objectives.
Created reports summarizing findings from audits conducted to properly deliver individual and group feedback.
Facilitated training sessions for staff on quality assurance procedures and policies.
Customer Service Scheduling Specialist
Contact Center Dominicana
Santiago, Dominican Republic
2023.03 - 2024.07
Ensured patients were able to promptly schedule their doctor's appointment.
Updated system with order specifics and customer details and preferences.
Customer Service Collections Representative
Contact Center Dominicana
Santiago, Dominican Republic
2021.12 - 2023.03
Assisted customers with setting up payment plans when necessary.
Maintained compliance with all applicable laws, regulations, and policies related to collections activities.
Customer Services
Farmacia Mercury
Guided customers in managing their medication effectively.
Received and organized inventory.
Education
Saint David School
Skills
Issue Resolution
Performance monitoring
Heavy Machinery Operation
Data Analysis
Regulatory Compliance
Documentation And Reporting
Personal Information
Date of Birth: 09/22/99
Nationality: Dominican
References
Wilkin Pérez, 829-772-9700
Darwil Pérez, 829-780-7495
Gabriel Segura, 829-661-2675
Timeline
Quality Assurance Specialist
Contact Center Dominicana
2023.07 - Current
Customer Service Scheduling Specialist
Contact Center Dominicana
2023.03 - 2024.07
Customer Service Collections Representative
Contact Center Dominicana
2021.12 - 2023.03
Customer Services
Farmacia Mercury
Saint David School
Similar Profiles
Nayhelline Mena MarteNayhelline Mena Marte
Scheduling Specialist at Contact Center DominicanaScheduling Specialist at Contact Center Dominicana