Michael Pérez Almánzar
Santiago,Dominican
Summary
Being part of a work team and consolidating myself professionally in a company where personal achievements and performance are recognized, as well as allowing opportunities for personal and professional development. Help the business growth.
Overview
3
3
years of professional experience
Work History
Quality Assurance Specialist
Contact Center Dominicana
Santiago
07.2023 - Current
- Collaborated with cross-functional teams across the organization to ensure adherence to quality objectives.
- Created reports summarizing findings from audits conducted to properly deliver individual and group feedback.
- Facilitated training sessions for staff on quality assurance procedures and policies.
Customer Service Scheduling Specialist
Contact Center Dominicana
Santiago, Dominican Republic
03.2023 - 07.2024
- Ensured patients were able to promptly schedule their doctor's appointment.
- Updated system with order specifics and customer details and preferences.
Customer Service Collections Representative
Contact Center Dominicana
Santiago, Dominican Republic
12.2021 - 03.2023
- Assisted customers with setting up payment plans when necessary.
- Maintained compliance with all applicable laws, regulations, and policies related to collections activities.
Customer Services
Farmacia Mercury
- Guided customers in managing their medication effectively.
- Received and organized inventory.
Education
Saint David School
Skills
- Issue Resolution
- Performance monitoring
- Heavy Machinery Operation
- Data Analysis
- Regulatory Compliance
- Documentation And Reporting
Personal Information
- Date of Birth: 09/22/99
- Nationality: Dominican
References
- Wilkin Pérez, 829-772-9700
- Darwil Pérez, 829-780-7495
- Gabriel Segura, 829-661-2675
Timeline
Quality Assurance Specialist
Contact Center Dominicana
07.2023 - Current
Customer Service Scheduling Specialist
Contact Center Dominicana
03.2023 - 07.2024
Customer Service Collections Representative
Contact Center Dominicana
12.2021 - 03.2023
Customer Services
Farmacia Mercury
Saint David School
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