Michael chalas mejia
Punta Cana
Summary
Field of Training Desired: position available based on my experience
Hospitality professional with robust background in managing household tasks and providing exceptional service. Proven ability to adapt to dynamic environments and maintain impeccable standards. Known for effective communication, team collaboration, and results-driven approach.
Professional with substantial expertise in delivering exceptional service and maintaining high standards. Adept at managing household operations, ensuring seamless coordination and impeccable presentation. Strong emphasis on collaboration and adaptability, consistently achieving desired outcomes. Known for discretion, reliability, and effective communication skills.
Overview
10
10
years of professional experience
Work History
Butlers
Dreams Royal Beach
01.2024 - Current
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Collaborated with other household staff members to ensure cohesive operation of all domestic matters.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Handled confidential personal information with discretion and sensitivity, preserving trust between employer and employee.
- Organized special events for clients, including birthday parties, dinners, and corporate functions to ensure seamless execution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Bellboys
Bahia Principe
01.2017 - Current
- Company Overview: Company website: mybahíapríncipe.com
- Greet guests upon arrival help them with the suitcase
- I have the responsibility with the guest is arriving to our hotel is give them a good welcome and keep their suitcase until the make the check in process at the reception
- Give them some information about the hotel where is all they place they need to know and where is located
- Give them the schedule for the restaurant and activities during the day and night
- Check out make sure they don't forget anything
- Ask them how was the vacation if they have a good experience with us
- Company website: mybahíapríncipe.com
Front Desk Agent
The Chateaux Deer Valley
08.2022 - 08.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Bellboy concierge
Hard Rock Hotel Casino and Resort
12.2014 - 07.2016
- Company Overview: Company website: hardrockhotels.com
- Greet guests upon arrival help them with the suitcase
- I have the responsibility with the guest is arriving to our hotel is give them a good welcome and keep their suitcase until the make the check in process at the reception
- Give them some information about the hotel where is all they place they need to know and where is located
- Give them the schedule for the restaurant and activities during the day and night
- Check out make sure they don't forget anything
- Ask them how was the vacation if they have a good experience with us
- Company website: hardrockhotels.com
Education
Computer Security
ITLA
01.2024
Skills
- Yes
- English
- Guest services
- Hospitality services
- Complaint handling
- Proactive attitude
- Effective problem solving
- Reliability and punctuality
- Guest experiences
- Front desk management
- Valet parking coordination
Telephone Number
(1809-839-9766)
Best Time To Contact
anytime
Skype Id
the_pachanga
Country Of Residence
Dominican Republic
Field Of Training Desired
position available based on my experience
Hobbies and Interests
- Spending time with my family
- Watching movies
- International travels and experiences
- Go to the beach
- I like to know a new culture
Personal Information
- Citizenship: Dominican Republic
- Date of Birth: 02/25/94
- Gender: Male
Timeline
Butlers
Dreams Royal Beach
01.2024 - Current
Front Desk Agent
The Chateaux Deer Valley
08.2022 - 08.2023
Bellboys
Bahia Principe
01.2017 - Current
Bellboy concierge
Hard Rock Hotel Casino and Resort
12.2014 - 07.2016
Computer Security
ITLA
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