Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mery Anm Batista Cruz

Labor Psychologist
Santo Domingo ,D. N.

Summary

Accomplished professional offering 19 years of comprehensive experience in Human Resources, 11 of these years in leadership roles within the BPO industry. I have a Master's degree in Human Resources Management.

Overview

20
20
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Human Resources Director

Acquire BPO
Santo Domingo, D. N.
07.2015 - Current

Having joined Acquire BPO before the launch of our operations in the Dominican Republic, I've had the opportunity to be directly involved and partially responsible for the start of the company's offices supporting not only HR but also facilities and Finance up to the point when the company's continued growth allowed me focus on leading all labor relations related aspects of Human resources for the DR.

Human Resources Manager

Stream Global Services | Convergys
Santo Domingo, D. N.
09.2009 - 07.2015
  • Management of Human Resources of the City Center site of the company in the Dominican Republic providing guidance in all labor relations matters.

Recruitment Team Manager

Stream Global Services | Convergys
Santo Domingo, D. N
09.2008 - 08.2009
  • Coordinate recruiting efforts for the three Santo Domingo sites and associated responsibilities.

Human Resources Generalist

Stream Global Services | Convergys
Santo Domingo, D. N.
12.2007 - 12.2008
  • Employee relations and associated responsibilities.

Recruiter

Stream Global Services | Convergys
Santo Domingo, D. N.
11.2005 - 12.2007
  • Recruiting and selection process for Technical and Executive vacancies, employee on-boarding and others associated duties.

Bilingual Recruitment and Selection Support

Opitel
09.2004 - 09.2005
  • Recruiting and selection process for administrative vacancies in the company, following the established guidelines.

Customer Service Representative

Verizon International Teleservices
02.2003 - 09.2004
  • Provide customer service over the phone to Sprint customers about their rebates.

Teacher's Assistant

American School of Santo Domingo
05.2002 - 12.2002
  • Assist Teachers in all school activities as required.

Education

MBA - Human Resources management

Universidad Apec
Dominican Republic
05.2009 - 05.2010

Bachelor of Arts - Labor Psychologist

Universidad Católica Santo
Dominican Republic
05.2001 - 05.2005

Skills

Policy and procedure implementation

Human resources

Team guidance

Certification

HCM Fundamentals Class

Timeline

HCM Fundamentals Class

10-2019

Human Resources Director

Acquire BPO
07.2015 - Current

Human Resources Manager

Stream Global Services | Convergys
09.2009 - 07.2015

MBA - Human Resources management

Universidad Apec
05.2009 - 05.2010

Recruitment Team Manager

Stream Global Services | Convergys
09.2008 - 08.2009

Human Resources Generalist

Stream Global Services | Convergys
12.2007 - 12.2008

Recruiter

Stream Global Services | Convergys
11.2005 - 12.2007

Bilingual Recruitment and Selection Support

Opitel
09.2004 - 09.2005

Customer Service Representative

Verizon International Teleservices
02.2003 - 09.2004

Teacher's Assistant

American School of Santo Domingo
05.2002 - 12.2002

Bachelor of Arts - Labor Psychologist

Universidad Católica Santo
05.2001 - 05.2005
Mery Anm Batista Cruz Labor Psychologist