Word, Exel
Merwinsley Stephania Jeremie
Hotelier
Punta Cana,11
Summary
Dynamic and results-oriented professional with a proven track record at Bahia Principe, excelling in guest relations and exceptional communication. Expert in vendor negotiation, I significantly contributed to revenue growth by upselling services and surpassing sales targets. Implemented innovative procedures enhancing concierge team performance, achieving high guest satisfaction.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Concierge Supervisor
Privilege Club, Bahia Principe
Punta Cana, 11
07.2017 - Current
- Managed scheduling for concierge staff members, balancing workload effectively while accommodating employee needs when possible.
- Contributed to the hotel''s revenue growth by successfully upselling premium services, partnering with local businesses, and coordinating special events for guests.
- Implemented new procedures to optimize concierge team performance, resulting in higher guest satisfaction ratings.
- Ensured compliance with company policies, industry standards, and local regulations within the concierge department at all times.
Sales Agent
Tropical Shop, Bahia Principe
Punta Cana, 11
02.2013 - 03.2015
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
High School Diploma -
Unasmoh
Puerto Principe, Haiti 05.2001 -
Skills
Guest relations
Exceptional communication
Vendor negotiation
Software
Timeline
Concierge Supervisor
Privilege Club, Bahia Principe
07.2017 - Current
Sales Agent
Tropical Shop, Bahia Principe
02.2013 - 03.2015
High School Diploma -
Unasmoh
05.2001 -
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