Merlyn Polanco
Santo Domingo
Summary
Organizational Psychology graduate with a proven track record of growth and adaptability, progressing from a Customer Service Representative to a Jr. Recruiter. Demonstrated excellence in all roles through strong teamwork, time management, and a commitment to continuous learning. Skilled in recruitment processes, candidate assessment, and problem-solving, with a proactive approach to achieving team and company goals.
Overview
3
3
years of professional experience
Work History
Jr. Recruiter
Hire Horatio
08.2023 - Current
- Conducted candidate prescreening, scheduled interviews, and administered assessments, ensuring a smooth recruitment process.
- Coordinated interviews with project managers and facilitated candidate communication throughout all stages.
- Processed candidate applications both in person and online, maintaining high engagement and professionalism.
- Documented recruitment activities in internal communication channels and team data trackers for accurate reporting and follow-up.
- Managed candidate selection process, including issuing offers or declining candidates, ensuring timely decisions aligned with company policies.
- Collaborated with cross-functional teams to ensure effective onboarding of new hires.
HR Intern
Hire Horatio
05.2023 - 08.2023
- Collaborated with the Learning and Development team to design and deliver training programs, ensuring minimal disruption to production.
- Assisted in creating training materials and researched innovative teaching methods and audiovisual tools to enhance lesson effectiveness.
- Supported the recruitment team by prescreening candidates, applying English proficiency standards to align with hiring requirements.
- After the internship, joined the recruitment team permanently, continuing to contribute to candidate selection and recruitment processes.
Senior Customer Service Representative
Hire Horatio
10.2021 - 05.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained and directed new employees in chat and email script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Escalated issues to proper supervisors when standard processes were not effective.
- Processed, scheduled and executed customer orders for new and established customers.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelors in Organizational Psychology - Psychology
Universidad Iberoamericana (UNIBE)
Santo Domingo, Dominican Republic07.2024
Skills
- Goal-Oriented
- Collaborative mindset
- Tracking Systems
- Scheduling
- Follow-up skills
- Coordination
- Technical aptitude
- Candidate Screening
- Process Improvement
- Outbound Calling
- Customer Service
- Team Collaboration
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Jr. Recruiter
Hire Horatio
08.2023 - Current
HR Intern
Hire Horatio
05.2023 - 08.2023
Senior Customer Service Representative
Hire Horatio
10.2021 - 05.2023
Bachelors in Organizational Psychology - Psychology
Universidad Iberoamericana (UNIBE)
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