Merilyn Gonzalez
Customer Services
Santo Domingo,DO-Santo Domingo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Patiente Care Specialist
Clover
11.2022 - 12.2023
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Conducted regular follow-ups with clients to keep them informed of any pertinent updates or changes to their policies.
- Improved client satisfaction by providing personalized health insurance plan recommendations and guidance.
Sales Agent
Party City
04.2022 - 07.2022
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Upsell when it need it
Appliance Associate
New Leaf
09.2021 - 03.2022
- Delivers flexible and innovative warranty solutions for appliances. update The customer contact information, request service if is need it , add product information, Answer all the quetions related to the service contract terms and conditions.
- Assisted customers with troubleshooting and resolving appliance issues, improving overall experience and brand loyalty.
Education
High School Diploma -
Josefina Wright
Santo Domingo Este, Dominican Republic 05.2001 -
Skills
Documentation proficiency
Medical terminology knowledge
Patient confidentiality
Medical Terminology
HIPAA Compliance
Timeline
Patiente Care Specialist
Clover
11.2022 - 12.2023
Sales Agent
Party City
04.2022 - 07.2022
Appliance Associate
New Leaf
09.2021 - 03.2022
High School Diploma -
Josefina Wright
05.2001 -