Melvin Orlando Donato Montilla
La Romana,12
Summary
Team-oriented Systems Engineer wifh years of experience leading design, testing and system integration. Recognized for acting as primary escalation point for Tier I engineers in remediating service requests and incidents for customers and internal operations. Committed to fostering and maintaining relationships with customers and vendors Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Marina Chavon Casa de Campo
La Romana R.D, La Ronama R.D
09.2023 - 02.2024
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
System Engineer
Marina Chavon Casa de Campo
La Romana R.D, La Rmana R.D
09.2019 - 11.2023
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Maintained servers, software and operating system equipment.
- Provided exemplary helpdesk service and support to assist customers.
- Provided needs assessment, systems analysis, troubleshooting and resolution.
Technical Specialist
Marrna Chavon Casa de Campo
La Romana R.D, La Romana R.D
07.2014 - 08.2019
- Resolved customer inquiries regarding system setup and usage via phone and email support tickets.
- Created user accounts, managed passwords, configured access rights, and provided training when necessary.
- Evaluated third-party software solutions for potential integration into existing infrastructure.
- Authored technical reports outlining findings from research projects related to technology initiatives.
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Assessed software problems and used troubleshooting tools to swiftly resolve technical issues.
- Troubleshot and resolved problems with programs and systems.
- Coordinated installation of updated computer programs and systems.
Education
Ingeniero En Sistemas - Technology Education
Universidad Dominicana O&M
La Romana R.D10.2022
Lic. En Informática - Technology Education
Universidad Dominicana O&M
La Romana R.D07.2013
Skills
- Product Development and Improvement
- Troubleshooting
- Impact Assessment
- Virtualization
- IT Management
- LAN/WAN
- Hardware Configuration
- Incident Management
- Configuration Management
- Information Security
- Hardware and Software Installation
Certification
• Flutter - Google Developer Group - 2023
• Backend Developer - Fundacion Carlos Slim 2022
• Oracle Cloud - Oracle Associate - 2021
• SQL - Linkedin Learnig 2021
• Java Developer - Instituto CONIN 2014
• C# Developer - Instituto CONIN 2014
Timeline
Assistant Manager
Marina Chavon Casa de Campo
09.2023 - 02.2024
System Engineer
Marina Chavon Casa de Campo
09.2019 - 11.2023
Technical Specialist
Marrna Chavon Casa de Campo
07.2014 - 08.2019
Ingeniero En Sistemas - Technology Education
Universidad Dominicana O&M
Lic. En Informática - Technology Education
Universidad Dominicana O&M
• Flutter - Google Developer Group - 2023
• Backend Developer - Fundacion Carlos Slim 2022
• Oracle Cloud - Oracle Associate - 2021
• SQL - Linkedin Learnig 2021
• Java Developer - Instituto CONIN 2014
• C# Developer - Instituto CONIN 2014
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