Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Melvin Guerra

Santo Domingo,Santo Domingo

Summary

Seasoned Software Engineer experienced developing applications, databases and cloud computing solutions. Smart professional with proven troubleshooting and debugging capabilities for resolving complex technical issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

6
6
years of professional experience

Work History

Software Engineer

Smartify
01.2022 - Current
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
  • Analyzed proposed technical solutions based on customer requirements.
  • Developed scalable and maintainable code, ensuring long-term stability of the software.
  • Maintained existing software systems by identifying and correcting software defects.

Technical Support Officer

Tecnomaquinarias Diesel
01.2022 - 10.2022
  • Served as a liaison between IT departments and end-users, translating complex technical concepts into easily understandable terms.
  • Coordinated hardware upgrades and software patches, ensuring compatibility and seamless integration across systems.
  • Improved customer satisfaction by resolving technical issues in a timely manner.
  • Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
  • Streamlined ticket resolution process, increasing productivity and reducing average response time.

Support Technician Intern

Consejo Nacional De Zonas Francas De Exportacion
09.2018 - 01.2019
  • Managed multiple tasks simultaneously without compromising on accuracy or efficiency, meeting strict deadlines consistently.
  • Reduced unnecessary escalations by taking ownership of issues from start to finish and liaising closely with relevant stakeholders as needed.
  • Enhanced customer satisfaction by effectively troubleshooting and resolving technical issues.
  • Ensured adherence to company policies regarding data security and privacy compliance during all support interactions.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

Bachelor of Engineering Technology - Engineering Technology

Universidad Iberoamericana
Santo Domingo, Dominican Republic
09.2022

Skills

  • Javascript
  • Object-Oriented Programming
  • Python
  • Software Development
  • Git Version Control
  • Agile development methodologies
  • PostgreSQL
  • FastAPI
  • Odoo
  • XML
  • Docker
  • Linux

Accomplishments

  • Key Contributor in Electronic Invoicing Feature Development:
    - Played a pivotal role in designing and implementing new features for electronic invoicing compatible with various ERP systems and compliant with DGII regulations.

    Seamless Integration of Services:
    - Seamlessly integrated multiple services using Docker, including data processing, signature verification, messaging, and data catching, leveraging a combination of Python and .NET technologies. This integration enhanced system functionality and scalability, enabling efficient processing of electronic invoices.

    Cross-Functional Collaboration:
    - Collaborated closely with cross-functional teams to identify requirements, define specifications, and implement solutions. This collaboration fostered teamwork and synergy across departments, ensuring alignment with business goals and regulatory requirements.

    Efficiency and Reliability:
    - Increased development efficiency by providing a standardized and portable environment for ECF services. This reduced setup time and enabled rapid iteration and deployment of new features and updates, enhancing agility and responsiveness to customer needs.

    Enhanced System Reliability:
    - Enhanced system reliability and maintainability by encapsulating dependencies within containers. This minimized configuration drift and simplified environment provisioning and management tasks, ensuring consistent performance and stability.

    Technological Expertise:
    - Leveraged a diverse range of technologies, including Python, .NET, PostgreSQL, and Alpine Linux, to establish a robust ECF ecosystem. This comprehensive approach maximized the capabilities of each technology stack, resulting in a versatile and efficient solution.

    Future Growth and Scalability:
    - Positioned the organization for future growth and scalability by implementing a flexible and scalable architecture. This architecture, built on modern technologies and best practices, is capable of accommodating evolving business requirements and increasing transaction volumes, ensuring long-term sustainability and competitiveness.

    Regulatory Compliance and High-Quality Services:
    - Successfully deployed and maintained the ECF environment, enabling the organization to meet regulatory compliance requirements. This streamlined fiscalization processes and facilitated the delivery of high-quality services to clients and stakeholders, enhancing trust and credibility in the market.

Languages

Spanish, English
Native language

Timeline

Software Engineer

Smartify
01.2022 - Current

Technical Support Officer

Tecnomaquinarias Diesel
01.2022 - 10.2022

Support Technician Intern

Consejo Nacional De Zonas Francas De Exportacion
09.2018 - 01.2019

Bachelor of Engineering Technology - Engineering Technology

Universidad Iberoamericana
Melvin Guerra