Hi, I’m
Melissa Estela Estrella Cuesta
Santo Domingo
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
years of professional experience
Work History
Modsquad
Content Moderator / Email Support
06.2023 - Current
Job overview
- Approved, reviewed, and edited content flowing to the platform
- Used content management system to analyze user safety
- Provided technical support via email to assist users with platform-related issues and ensure smooth user experience.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
Acquire BPO - Dominican Republic
Content Moderator
03.2020 - 04.2023
Job overview
- Approved, reviewed, and edited content flowing to the platform
- Used content management system to analyze user safety.
Concentrix
Recruiter
06.2019 - 03.2020
Job overview
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
- Operated and maintained applicant tracking and candidate management systems
- Developed recruiting strategies to identify qualified candidates and build network.
Concentrix - Santo Domingo
Recruiter Coordinator
01.2018 - 06.2019
Job overview
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred, and promoted employees
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies, and staffing industry trends
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Advised, coached, and counseled managers and staff to support human resources policies, procedures, programs, and labor relations.
Convergys
Customer Service Agent
01.2017 - 01.2018
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services, and company information.
Education
Santa Rosa De Lima
High School Diploma
06.2018
ISPE
Technician in Recruitment and Selection of Personnel
01.2016
UNPHU - Dominican Republic
06.2008
Skills
- Customer Service
- Managing Multiple Tasks
- Proficient in monitoring user-generated content to ensure compliance with community guidelines and policies
- Understanding Customer Needs
- Strong Analytical and Problem-Solving Skills
- Assertiveness
- Attention to Detail
- Critical Thinking
- Team Collaboration
Timeline
Content Moderator / Email Support
Modsquad
06.2023 - Current
Content Moderator
Acquire BPO - Dominican Republic
03.2020 - 04.2023
Recruiter
Concentrix
06.2019 - 03.2020
Recruiter Coordinator
Concentrix - Santo Domingo
01.2018 - 06.2019
Customer Service Agent
Convergys
01.2017 - 01.2018
Santa Rosa De Lima
High School Diploma
ISPE
Technician in Recruitment and Selection of Personnel
UNPHU - Dominican Republic
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